Project Manager II w/contact/call center exp -(CXOne & Salesforce)(36632565)

Job Title: Technical Project Manager – CXOne

Remote

6 month contract w/Extensions

No 3rd Party or Referrals please

Overview

The Technical Project Manager will lead the planning, execution, and delivery of CXOne and Salesforce integration projects within a dynamic healthcare environment. This role requires strong technical expertise, proven project management ability, and an understanding of healthcare operations. The ideal candidate will partner with cross-functional teams to deliver solutions that meet business objectives, regulatory requirements, and enhance both patient and provider experiences.

Required Qualifications

• Minimum 5 years of project management experience in healthcare or related industry.
• Proven experience leading CXOne and Salesforce projects.
• Strong understanding of CXOne and Salesforce architecture, APIs, and integration methods.
• Experience with cloud platforms, CRM systems, and contact center technologies.
• Familiarity with healthcare data standards and interoperability.
• Proficiency with project management tools (e.g., Jira, Confluence, Apptio/TargetProcess, ServiceNow).
• Excellent communication, leadership, and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong analytical and problem-solving capabilities.
  
  

Preferred Qualifications

• Experience working within major healthcare organizations.
• Knowledge of patient engagement and digital health platforms.
• Experience with Agile and Waterfall methodologies.