What are the responsibilities and job description for the Customer Success Specialist position at Agile Resources, Inc.?
Client Success Specialist
Location: Boise, ID hybrid
Pay $26/hr-$27/hr W2
6 month contract
We're seeking a relationship-driven Customer Success Specialist to join our team and partner with a portfolio of existing clients. This role is ideal for someone who enjoys building long-term relationships, providing strategic business guidance, and identifying opportunities to expand client partnerships while delivering an exceptional customer experience.
If you thrive in a consultative, client-facing environment and have a track record of growing accounts, we'd love to connect with you.
What You'll Do
The ideal candidate is someone who:
Location: Boise, ID hybrid
Pay $26/hr-$27/hr W2
6 month contract
We're seeking a relationship-driven Customer Success Specialist to join our team and partner with a portfolio of existing clients. This role is ideal for someone who enjoys building long-term relationships, providing strategic business guidance, and identifying opportunities to expand client partnerships while delivering an exceptional customer experience.
If you thrive in a consultative, client-facing environment and have a track record of growing accounts, we'd love to connect with you.
What You'll Do
- Build and maintain trusted relationships with assigned client accounts.
- Learn each client's business, industry, and strategic goals to identify opportunities where additional solutions can provide value.
- Serve as the primary point of contact for your clients, ensuring a positive customer experience throughout the relationship.
- Conduct business reviews and present data-driven recommendations to help clients maximize the value of existing solutions.
- Educate customers on best practices, new capabilities, and available services.
- Collaborate with internal teams to ensure successful onboarding, implementation, and ongoing support.
- Identify opportunities to expand existing business and achieve annual revenue growth within assigned accounts.
- Develop proposals, deliver presentations, respond to client requests, and negotiate pricing and contract terms.
- Gather customer feedback and serve as the voice of the customer by partnering with internal teams to improve products and services.
- 4–6 years of experience in:
- Account Management
- Client Success
- Customer Success
- Business Development
- Strategic Account Management
- Experience managing and growing existing client relationships.
- Strong consultative selling and relationship management skills.
- Experience conducting client presentations, business reviews, and executive-level meetings.
- Proven ability to identify opportunities to increase account value and drive revenue growth.
- Excellent communication, presentation, and negotiation skills.
- Ability to manage multiple client relationships in a fast-paced environment.
- Experience selling or supporting SaaS, software, technology, data, or business solutions.
- Experience managing enterprise or strategic accounts.
- Bachelor's degree preferred.
The ideal candidate is someone who:
- Builds trust quickly with clients.
- Thinks strategically about customer needs.
- Uses business insights and data to make recommendations.
- Enjoys solving business challenges through a consultative approach.
- Has a passion for customer success while also identifying opportunities to grow accounts.
- Is motivated by achieving sales goals and delivering exceptional client experiences.
Salary : $26