What are the responsibilities and job description for the Customer Service Representative position at AGI Sales LLC?
Company Description
Founded in 2013, AGI Sales LLC is an Electrical Rep Agency with a strong commitment to customer service as its top priority. The company takes pride in its dedication to working diligently for customers and ensuring accountability in every aspect of its operations. AGI Sales values building trusted relationships and delivering high-quality solutions tailored to client needs. Headquartered in Green Bay, WI, AGI Sales reflects a customer-centric approach in every interaction and project.
Role Description
This is a full-time hybrid role for a Customer Service Representative located in Green Bay, WI, with opportunities for some remote work. The Customer Service Representative will handle customer inquiries, manage client accounts, and provide solutions to meet customer needs. Day-to-day tasks include processing orders, addressing customer concerns, maintaining accurate records, and collaborating with internal teams to ensure customer satisfaction. The role requires excellent communication, problem-solving skills, and a customer-first mindset.
Qualifications
- Strong communication, interpersonal, and active listening skills
- Ability to build relationships and resolve customer issues effectively
- Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite
- Organizational skills, attention to detail, and ability to multitask in a fast-paced environment
- Previous experience in electrical distribution is required
- Adaptability and a solution-focused approach to problem-solving
- High school diploma or equivalent required; additional education or certifications in business or customer service-related fields are a plus