Dispatcher

Dispatcher

The Agency for Community Transit (ACT) is hiring a full time Dispatcher to ensure compliance with established schedules by scheduling, directing, and supporting fixed route drivers, handling both radio and telephone traffic, and enforcing adherence to starting times and established time points by drivers performing routes. For consideration, you must apply at Days of work are Tuesday through Saturday from 12:00 p.m. to 9:00 p.m.

Essential Functions include but are not limited to:

· Communicates Agency policies and services as requested by customers and staff in a courteous and helpful manner.

· Answers and refers telephone calls or other inquiries to ensure accurate and timely communications using professional attitude and language (e.g. Lost & Found function, communicating with outside client groups and emergency personnel).

· Dispatches information to and between drivers regarding stops, passengers, schedules, safety messages, time checks, and unusual operational issues such as accidents, incidents and general schedule variations.

· Operates two-way radio system in accordance with established company rules and regulations to communicate with base information relevant to the safe and prompt movement of the transit vehicle (e.g., reporting disruption of service such as vehicle accidents, street closures, mechanical problems).

· Be willing to learn CAD AVL, Spare and Optibus software.

· Attends work regularly.

Qualifications/Requirements

• High School education or equivalent.
• Possess well-developed customer service skills.
• Ability to maintain, in a confidential manner, all information received.
• Excellent oral communication skills are essential to the position.
• Experience using Microsoft software applications.
• Clean and neat appearance.

Working Conditions and Physical Requirements

Normal working conditions for this position are typical of an office environment. The position requires a capacity to work beyond standard office hours when needed to address critical deadlines.

Physical requirements of the position include sufficient hand, arm, and finger dexterity to operate computer keyboard or other office equipment. Must have ability to remain stationary for long periods of time. Requires visual acuity to read words and numbers. Also requires speaking and hearing ability sufficient to communicate in person or over the phone.

This is a full-time, hourly position with an excellent benefit package, including matching retirement plan, paid time off, and insurance. For consideration, please complete a job application at

EEO

Drug Free Work Environment

Job Type: Full-time

Pay: $ $33.39 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Work Location: In person

Salary : $68,700