What are the responsibilities and job description for the Medical Spa Front Desk Receptionist position at Ageless Medical Spa?
About us
We are seeking a highly organized and customer-focused Front Desk Receptionist and Customer Liaison to join our team at Ageless Medical Spa. The successful candidate will be responsible for managing the front desk operations and serving as the first point of contact for our clients. They will also be responsible for building relationships with clients, managing appointments, and ensuring a smooth flow of communication between the clients and the spa. An ideal candidate will have previous experience as a receptionist in a medical setting and enjoy working in a fast-paced environment.
Key Responsibilities:
- Greet clients as they enter the spa and provide them with a warm and friendly welcome
- Answer phone calls and respond to emails, scheduling appointments and managing cancellations and rescheduling requests
- Provide accurate information to clients about the spa's services, products, and packages, and answer any questions they may have
- Maintain the cleanliness and orderliness of the reception area and ensure that it is stocked with necessary supplies and information materials
- Process payments and maintain accurate records of transactions
- Collaborate with the spa's management team to develop and implement customer service strategies that will enhance the client experience
- Build and maintain strong relationships with clients, addressing their concerns and issues in a timely and professional manner
- Follow up with clients after their appointments to ensure their satisfaction with the services they received and address any concerns or issues they may have had
- Manage inventory and orders for the retail products sold in the spa
- Assist with other tasks as needed, including administrative and operational tasks (e.g., photocopying, filing, faxing, etc.).
Qualifications:
- High school diploma or equivalent
- Prior experience in a front desk or receptionist role, preferably in a medical spa or healthcare setting
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
- Proficiency in using computer systems and software, including scheduling and billing software
- Ability to maintain confidentiality and handle sensitive information appropriately
- Friendly and outgoing personality, with a strong desire to provide excellent customer service
If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, please submit your application for consideration.
Job Type: Full-time
Pay: $15.00 - $25.00 per hour
Expected hours: 38.0 – 40.0 per week
Benefits:
- Employee discount
- Paid time off
Experience:
- Front desk: 1 year (Preferred)
Work Location: In person
Salary : $15 - $25