Scheduling Coordinator-Home Care

Scheduling Coordinator/Receptionist

Do you love conversing on the phone? How about puzzles? If you answered yes, please read on!

Place of Employment: Position is located at Concord office, 24 Hammond St and is not a remote position.

What we offer:

• Company matched 401K plan up to 5%
• Supportive, fun, & team approach environment
• Amazing culture

Job Summary:

The Scheduling Coordinator is the pulse and informational hub of the agency. They handle all of the incoming phone calls (on multiple phone lines) for the agency and are responsible for scheduling our home care clients and caregivers. The Coordinator has a continuous direct impact on the culture and values being carried out. The purpose of this position is to exceed customer service expectations for both our employees and clients by responding promptly to their needs and communicating, documenting any scheduling changes in a timely fashion. They also provide support by being a good listener. Position is fast paced and reactive. They are often faced with needing to multi task while working through lots of interruptions. Candidates would need to be comfortable pivoting quickly without getting overwhelmed. Being able to help an individual remain at home as they age is incredibly rewarding. This role has a great impact on our mission to provide exceptional customer service to both our clients and employees.

Duties:

• Provide excellent customer service skills and be able to handle inbound and outbound phone calls to address general office needs and discrepancies with patience and professionalism. Need to be able to handle a multi-line phone system
• Scheduling of all clients & employees including planning for vacation coverage, emergencies, forecasting future needs with prospective clients, scheduling in the field training and introductions, team meetings, creating schedules for new employees and onboarding new clients
• Following office practices to meet compliance with the 822 & RSA 151 regulations and the rules governing our agency by the Dept of Health & Human Services.
• Maintain records & provide team with weekly scheduling updates and progress report including hiring needs.
• Record notes for staff meetings
• Assist with the daily functions of running the office which includes keeping copies of forms available, helping with mailings & filing
• Assist with onboarding new employees & support Office Administrator with training and paperwork requirements
• Participate in internal and external professional development activities as appropriate.
• Maintain an efficient and harmonious working environment among employees, clients and managers

Traits we are looking for:

• Must enjoy building relationships over the phone
• Extremely organized and detail oriented
• Excellent memory, communication & listening skills
• Calm under pressure
• Thinks ahead to prevent problems
• Compassionate
• Confident having difficult conversations
• Be able to pass a criminal background check

Qualifications: Previous office experience required. Ideal candidate to have hospital and/or home care scheduling experience. Pass a criminal background check. Proficient with scheduling software and google workspace products.

Age at Home Mission

Provide compassionate care for our clients while supporting our employees in a conscientious and consistent manner.

Vision

Our vision is to be the leader in the industry by exceeding customer service expectations for both our clients and employees.

To achieve our vision, we are guided by these core principles:

• Inspire and support our employees to be the best they can be
• Educating our employees so that they have all the necessary tools to meet their challenges
• Comforting our clients by providing well trained, professional and caring employees
• A commitment to responding promptly to the needs of clients and employees.
• Approaching every situation in a nonjudgmental way

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Referral program
• Retirement plan
• Vision insurance

Experience:

• Office: 1 year (Required)
• Scheduling: 1 year (Required)

Work Location: In person

Salary : $19 - $22