Customer Experience Specialist - Temp

Job description:

AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.

Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.

Job Summary

We are seeking a reliable and customer-focused Temporary Customer Experience Specialist to join our team! This is a part-time role (3 days per week, 8:00 AM–4:30 PM), running from July through February, with some scheduling flexibility as needed.

This is a great opportunity for someone who thrives in a fast-paced environment and enjoys a variety of tasks. If you are a proactive individual with strong organizational skills and a passion for customer service, we would love to hear from you!

Essential Duties & Responsibilities

Phone: Answer and manage incoming phone calls, direct inquiries to appropriate teammates, and provide excellent customer service.

Walk-in Traffic: Greet and assist current and potential customers, ensuring a positive and professional experience.

Basic Transactions: Key in simple financial transactions and maintain accurate records.

Scan/Index: Scan documents, index them into our system, and ensure proper filing for easy retrieval.

Order and Restock Supplies: Monitor inventory levels, order and restock office supplies as needed, and ensure availability of essential materials.

Meeting Preparation: Assist with preparing for meetings, including ordering and arranging lunch and other refreshments.

Mail/Distribution: Handle incoming and outgoing mail, distribute it to the appropriate departments or teammates.

Travel Time

• The ideal candidate should be open to traveling between offices as needed. This does not involve frequent travel, but flexibility to occasional travel when required is important.

Education Requirements

• High school diploma or equivalent.

Certification and Technical Requirements

• Previous office experience preferred but not required.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient in basic computer applications and office equipment.

About Us:

AgCountry has 43 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin. FCSAmerica is based in Omaha, NE and has 42 local offices serving rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600 employees providing lending, risk management, technology, commodity marketing, and customer and employee education.

AgCountry Farm Credit Services, ACA, Farm Credit Services of America, ACA, and Frontier Farm Credit, ACA are Equal Employment Opportunity employers, and they comply with all applicable federal, state, and local fair employment practices laws.