What are the responsibilities and job description for the Customer Service Representative position at AGC/ GarKenyon?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer support and ensuring a positive experience. You will handle inquiries, resolve issues, and assist customers with their needs in a professional and efficient manner. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Provide outstanding customer service by responding to inquiries via phone, email, and in-person.
- Assist clients with account-related questions and concerns, ensuring timely resolution.
- Perform data entry tasks accurately to maintain up-to-date client records.
- Aerospace customer portal experience preferred.
- Analyze customer feedback and trends to improve service delivery.
- Experience in managing customers and orders.
- Collaborate with team members to enhance overall client services and support.
- Extensive experience working with customer portals to manage/change schedules.
- Familiarity working with ERP systems preferably Epicor
Experience
- Previous experience in customer service or office environment is preferred.
- Strong verbal and written communication skills in English are essential.
- Proficiency in data entry with attention to detail is required.
- Experience in client services or support roles is a plus.
- Ability to analyze information effectively and provide solutions to customer issues.
- Experience in a manufacturing setting & bilingual is a plus.
- needs to have very good Excel skills.
- ability to report data analysis to sales and production teams
Equal Opportunity Employer/Veterans/Disabled
Join us as we strive to deliver exceptional service to our customers while fostering a positive work environment. We look forward to welcoming a new member who shares our commitment to excellence!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Referral program
- Vision insurance
Application Question(s):
- What is your salary range?
Security clearance:
- Confidential (Preferred)
Ability to Commute:
- Meriden, CT 06451 (Required)
Ability to Relocate:
- Meriden, CT 06451: Relocate before starting work (Required)
Work Location: In person