Home Care Agency Supervisor

Job Summary

Agapy Home Care is seeking a dedicated, organized, and compassionate Home Care Supervisor to oversee the delivery of exceptional non-medical home care services. This leadership role is responsible for ensuring the highest standards of client care through effective caregiver supervision, service coordination, compliance oversight, and operational support. The ideal candidate is an experienced professional with strong leadership, organizational, and interpersonal skills who is committed to enhancing the quality of life for clients while fostering a positive and supportive work environment.

Key Responsibilities

• Oversee the daily operations of home care services to ensure the consistent delivery of high-quality, client-centered care.
• Conduct comprehensive initial client assessments and ongoing reassessments to identify care needs and ensure appropriate service plans.
• Coordinate caregiver schedules and client assignments to optimize continuity of care and operational efficiency.
• Supervise, mentor, and evaluate caregiver performance, providing coaching and support to maintain high standards of service.
• Assist with caregiver recruitment, onboarding, orientation, training, and retention initiatives.
• Ensure compliance with agency policies, procedures, state of Illinois regulations, and applicable industry standards.
• Respond promptly and professionally to client, family, and employee concerns, resolving issues with empathy and sound judgment.
• Monitor service quality through regular client follow-ups, caregiver observations, and satisfaction assessments.
• Maintain accurate, timely, and confidential client and employee documentation in accordance with agency and regulatory requirements.
• Investigate, document, and follow up on incidents, ensuring appropriate corrective actions are implemented.
• Participate in quality assurance and continuous performance improvement initiatives to enhance service excellence.
• Collaborate closely with the Administrator to support agency growth, operational effectiveness, and strategic objectives.
• Develop and maintain positive, professional relationships with clients, families, caregivers, referral sources, and community partners.

Qualifications

• Previous experience in home care, healthcare, or human services, including supervisory or leadership responsibilities.
• Strong knowledge of caregiver scheduling, client service coordination, and regulatory compliance.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Compassionate, professional, and committed to providing exceptional client care.
• Proficiency with electronic documentation systems and Microsoft Office applications.
• Valid driver's license and reliable transportation for client home visits, as required

Pay: $20.00 - $22.00 per hour

Benefits:

• Paid time off

Application Question(s):

• Do you have a drivers license?

Language:

• Spanish (Required)

Ability to Commute:

• Des Plaines, IL 60018 (Preferred)

Willingness to travel:

• 50% (Required)

Work Location: In person

Salary : $20 - $22