What are the responsibilities and job description for the Outreach Supervisor position at Agape Network Inc?
Position: OUTREACH SUPERVISOR Reports
To: OUTPATIENT SOCIAL SERVICES MANAGER
Position Summary:
The Outreach Supervisor provides leadership and oversight to the Outreach Team, ensuring effective coordination and implementation of outreach activities across community agencies, schools, courts, and families. This role is responsible for managing team performance, developing strategic outreach plans, maintaining compliance with contracts, and supporting partnerships that increase client access to services. The Outreach Supervisor collaborates closely with the Director of Programs Director and other agency leadership to support organizational goals and community engagement efforts.
Essential Duties and Responsibilities:
- Supervise Outreach Liaisons to ensure effective service delivery, professional development, and accountability.
- Develop, implement, and monitor outreach strategies and engagement goals in alignment with organizational priorities.
- Build and maintain relationships with community stakeholders including schools, courts, and social service agencies.
- Oversee and evaluate the coordination of client referrals and outreach activities to ensure timeliness and quality.
- Conduct regular team meetings, provide coaching and feedback, and complete performance evaluations.
- Monitor documentation and reporting for accuracy, compliance, and timely submission.
- Assist with the development and implementation of Telehealth outreach initiatives.
- Serve as the primary point of contact for escalated issues and complex referral situations.
- Represent the organization at community meetings and events; may require occasional evenings/weekends.
- Track data and metrics to evaluate program effectiveness and prepare reports for leadership and funders.
- Collaborate with the Director of Programs on continuous improvement strategies and resource development.
- Ensure confidentiality and adherence to agency policies and procedures at all times.
- Perform other duties as assigned by the Director of Programs.
Qualifications:
To successfully perform in this position, the employee must be able to execute each duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions.
Education and/
or Experience:
Bachelor's degree in any field related to social services or education. Experience working with children and families. Must be able to provide their own vehicle, vehicle insurance and have current FL driver's license in case of emergency.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
Physical demands: I
The physical demands described here are representative of those -that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands and be able to talk, hear and see. The employee will have to sit and stand for indefinite periods of time. Specific visual abilities required by this job include close vision, distance vision and peripheral vision. The employee may occasionally be required to lift and/or move up to fifteen pounds.
Salary : $52,000 - $55,000