What are the responsibilities and job description for the Service Manager position at Ag-Power, Inc.?
Department: Service
Reports to: Store Manager or Aftermarket Manager
Supervises: Service Clerks/Writers, Service Technicians, and Service Staff
Purpose:
Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Responsibilities:
o Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
o Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
o Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
o Coordinates customer clinics, field days, and related promotional events
o Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
o Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
o Reviews work orders for completeness and accuracy prior to customer billing
o Ensures all departmental tools, equipment, and vehicles are in good working order
o Manages recruiting, staffing and employee development activities for employees reporting to this position
o Any other duties as assigned
Experience, Education, Skills and Knowledge:
o 3 years experience in Service Department operations
o Ability to use standard desktop load applications such as Microsoft Office and internet functions
o Ability to write and speak effectively to individuals and groups
o Familiar with John Deere and competitive products
o Basic understanding of financial principles relative to Service Department operations
o Ability to analyze and interpret internal reports
o Ability to work extended hours and weekends
o Excellent customer service skills
o High School Diploma or equivalent experience
Physical Demands:
o While performing the duties of this job the employee is regularly required to stand; walk; use hands to handle or feel.
o The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch or crawl. The employee is regularly required to lift 10 pounds up to 25 pounds.
o The employee is frequently required to lift up to 50 pounds.
o The employee is occasionally required to life up to 75 pounds.
o While performing the duties of this job, the employee is regularly required to talk and hear.
Work Environment:
o While performing the duties of the job the employee is regularly exposed to moving mechanical parts and fumes or airborne particles.
o The employee is frequently exposed to outside weather conditions.
o Employee is frequently exposed to loud noise levels.
Job Type: Full-time
Work Location: In person