Service Manager

AG-Industrial Inc is growing and is looking for additions to its team!

Growing farm equipment dealership in need of a full-time Service Manager. Come join a growing company. Experience working on farm equipment and construction equipment preferred. 401k, health insurance, vacation. Must have a good attitude and be a team player. Must have a valid driver's license.

TITLE: Service Manager

DEPARTMENT CLASSIFICATION: Service

FAIR LABOR STANDARDS ACT Non-Exempt

UPDATED: March 2026

JOB AUTHORITY: Must coordinate activities with Trucking, Parts Sales & Whole goods Sales

SUMMARY DESCRIPTION: Position’s primary responsibilities are maintenance and repair products purchased from the dealership as well as other similar non dealership products

PRIMARY JOB RESPONSIBLITIES:

• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Assisting with or performing administrative tasks, such as managing and updating invoices.
• Setting up and maintaining a service desk and evaluating its efficiency.
• Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
• Maintaining strong relationships with manufacturers, dealers, and sales representatives.
• Helping to train new employees in company procedures.
• Maintaining a strong working knowledge of industry regulations, remaining current on the industry's standards and new innovations, materials, tools, and processes.

OTHER JOB RESPONSIBILITIES

• Responsible for keeping current on our products, those of our competitors and the industry in general
• Responsible for keeping relevant job skills current
• Responsible for knowing and following all company policies
• Responsible for cleaning and organizing work area.
• Responsible for other duties as assigned by Manager.'

'Benefit Conditions: Waiting period may apply

• Only full-time employees eligible
• Typical end time: 5:00 PM
• Typical start time: 8:00 AM

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants under 18 years old, provided it is legally allowed for the job and location
• Open to applicants who do not have a high school diploma/GED
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• Open to applicants who do not have a college diploma

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Service Manager: 2 years (Required)
• Farm machinery repair: 2 years (Required)

Work Location: In person

Salary : $58,262 - $87,472