What are the responsibilities and job description for the Inside Sales Specialist position at AFR Furniture Rental?
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BASIC FUNCTION: Prepare and process all direct residential rental (HS|GSA-RES|DIR) proposals and paperwork accurately with the information required by AFR. Act as a main point of contact on communication, execution and follow up with new and existing direct rental customers.
RESPONSIBILITIES:
*Collaborate with and provide support for the outside sales team. Work together to meet monthlygoals.
*Identify and research potential sales leads.(Document in Salesforce)
*All lead follow-up should be completed via phone within 2 business hours. If the prospect cannot bereached via phone, follow-up with an email. Three attempts to reach the customer are required priorto closing the lead with a reason code in NAV & Salesforce.
*All leads documented in Salesforce daily - phone/email inquiries not requiring a formal quote are tobe documented in Salesforce. Tracking is key to closing ratios, reasons for loss as well as referral sources.
*Coordinate with Operations all requests for inventory and scheduling.
*Communicate rental policies to clients. Manage client expectations with clear and consistent communication.(Document in Salesforce)
*Utilize up-selling opportunities, necessary add-ons, recommending additional or alternate options,adding additional discounts when necessary based on limits set by RSM.
*Attend all Sales/Ops weekly meetings and act as the main coordination point to disseminate necessary information to the operations and delivery teams.
*Maintain direct residential rental aging.
*Maintain knowledge of product, policies and specials.
*Detail subject lines when sending emails: Direct Renter - Name - Market
*Copy the outside AE on all emailed communication.
*Link all documents
SKILLS:
* Active listening, persuasion and social perceptiveness skills
* Service orientation, and customer service mindset
* Organization and coordination skills
* Problem solving, judgement and decision-making skills
EDUCATION/TRAINING:
Bachelor's or equivalent experience
EXPERIENCE:
Previous sales and office experience required
BENEFITS:
At AFR we offer a competitive benefits package that includes health, dental, vision, and life insurance, a 401(k) plan with employer matching contributions, and an employee assistance program. Employees also enjoy generous time-off benefits, including paid vacation, personal days, holidays, and sick days.AFR Furniture Rentals provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. AFR Furniture Rentals complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
AFR Furniture Rentals expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their expected job duties is absolutely not tolerated.
AFR Furniture Rentals will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.
