Operations Manager

Description

Alutiiq Solutions, LLC is seeking a highly qualified and experienced Operations Manager to lead and oversee facilities management services under an Indefinite Delivery Indefinite Quantity (IDIQ) contract with the U.S. Department of State, Bureau of Administration, Office of Facilities Management Services (DOS/A/FMS). The Operations Manager will serve as a key personnel position, acting as the primary point of contact with the government and ensuring the successful execution of all contractual requirements. This role requires strategic leadership, financial oversight, and hands-on management to deliver high-quality, compliant, and cost-effective facility services across the Department’s domestic portfolio. The Operations Manager will provide in-person supervision and coordination to meet government requirements and cannot perform duties remotely

• The Operations Manager shall have the authority to commit the Contractor’s labor force and the use of resources (tools, materials, parts and other materials) to ensure continuity of facility operations.
• Develop, contribute to the Program Management Plan (PMP) that outlines strategies for planning, monitoring, controlling, assessing performance, managing risks, and promoting continuous improvements and environmental sustainability.
• Oversee the Operations Management Office (OMO), ensuring day-to-day operations, including preventive maintenance, repairs, and work order management, are executed effectively and in compliance with the Consolidated Facility Services (CFS) Plan and Reliability Centered Maintenance (RCM) methodologies.
• Ensure compliance with all applicable federal, state, and local regulations, industry standards, Department of State policies, and executive orders related to sustainability, safety, and environmental management.
• Manage and supervise contractor personnel, ensuring all staff are qualified, certified, and trained to perform their duties, with a focus on maintaining a robust Environmental Health and Safety (EHS) training program.
• Coordinate with the Contracting Officer Representative (COR), Facility/Building Managers, and other stakeholders to prioritize tasks based on strategic alignment, resource constraints, and mission urgency.
• Utilize the Enterprise Resource Planning System (ERPS) to track performance metrics, manage assets, and report on maintenance activities, ensuring data accuracy and compliance with reporting requirements.
• Conduct regular meetings with government stakeholders to review performance, incidents, and upcoming activities, and provide monthly operations reports detailing key performance indicators (KPIs), quality control, and safety metrics.
• Manage staffing plans, ensuring minimum staffing levels (85% at task order start, 100% within 90 days) and compliance with security clearance requirements for Controlled Access Areas (CAA).
• Oversee the development and implementation of Quality Control Plans (QCP) and Occupational Safety and Health Plans, ensuring adherence to Acceptable Quality Levels (AQLs) and regulatory standards.
• Support specialized services, including environmental compliance, energy conservation, and technical assessments, as required by task orders.
  
  

Requirements

• Associates’ degree in a related discipline or equivalent schools training/certifications related to O&M support services and/or Facilities Management.
• Top Secret Security Clearance
• Minimum of 15 years of experience in project management and/or facilities management.
• Ability to provide in-person supervision and coordination at Department of State facilities, with no remote work permitted for contractual duties.
  
  

Preferred Qualifications Or Skills

• At least 5 years of experience providing project or facilities management services to large facilities or operations with an annual budget of approximately $6 million and managing 600,000 square feet of facility space.
• Proven track record of managing complex, multi-disciplinary teams in a high-security environment, with experience overseeing operations, maintenance, and repair services for large-scale facilities.
• Demonstrated expertise in implementing Reliability Centered Maintenance (RCM) strategies, including preventive maintenance, predictive testing, and condition monitoring.
• Experience utilizing Enterprise Resource Planning Systems (ERPS) for asset management, work order tracking, and performance reporting.
• Strong knowledge of federal codes, regulations, and industry standards, including OSHA, NFPA, and environmental compliance requirements.
• Excellent leadership, communication, and stakeholder engagement skills, with the ability to manage relationships with government representatives and coordinate with subcontractors.