What are the responsibilities and job description for the Studio Sales & Client Experience Manager position at AFLALO?
Studio Sales & Client Experience Manager
Location: Soho, NYC | Full-Time | Reports to Director of Operations
About the Role
AFLALO is a modern house, blending opulence with a provocative, contemporary vision. As Studio Sales & Client Experience Manager, you will shape how clients encounter AFLALO from day one—curating refined in-studio experiences, building long-term VIP relationships, and driving meaningful sales through personal connection. This is an opportunity to set the clienteling standard for our Soho studio and establish a foundation of loyal, repeat clients.
This role is designed to grow with the business. The initial scope is broader, offering hands-on exposure to client experience across multiple touchpoints and the opportunity to help establish standards and processes from the outset.
Responsibilities
- Welcome and assist all in-studio clients—walk-ins, styling appointments, and events
- Offer personalized styling and warm, concierge-level service
- Build and maintain a CRM of VIPs and top clients, tracking preferences and purchases
- Follow up post-visit to encourage retention and repeat purchases
- Respond to client inquiries related to orders, product information, returns, and exchanges via email and phone
- Coordinate gifting, guest lists, and thoughtful touches for top clients
- Maintain an elegant, orderly studio that reflects the AFLALO aesthetic
- Share client feedback and insights with the merchandising and operations teams
Schedule
- Full-time, 5 days per week
- Weekend availability required (Wednesday–Sunday typical)
Qualifications
- 5 years of luxury retail, showroom, or client development experience
- Proven record of driving sales through VIP clienteling
- Strong styling sensibility and ability to curate wardrobes for discerning clients
- Highly polished, warm, and discreet with excellent communication skills
- Deep understanding of luxury service standards and CRM best practices
- Driven, entrepreneurial spirit—eager to build a new client base from the ground up
Compensation & Rewards
- Base salary: $75K–$90K
- Uncapped commission tied to client sales and long-term retention
Salary : $70,000 - $90,000