What are the responsibilities and job description for the Job Title position at Aflac?
Company Description Aflac is a leading provider of supplemental insurance, chosen by over 50 million people worldwide for its commitment to helping individuals prepare for unexpected life events. The company partners with organizations of all sizes across the United States, enabling them to offer robust benefits that help them stand out as employers of choice, often at no direct cost to the business. Aflac’s portfolio includes a wide range of employee-paid products such as accident, disability, cancer, and life insurance, designed to support employees during critical health events. The company focuses on delivering financial protection, peace of mind, and a strong customer experience. More information about Aflac’s products and services is available at Aflac.com.
Role Description This is a full-time, on-site role based in Savannah, GA. The role is responsible for supporting day-to-day operations, which may include assisting customers with benefits-related inquiries, processing documentation, and maintaining accurate records in company systems. The individual in this position will collaborate with team members, internal departments, and external partners to ensure timely resolution of issues and delivery of high-quality service. Daily activities may also involve preparing reports, supporting outreach or enrollment efforts, and following established procedures to meet performance and compliance standards. The role requires consistent in-person attendance, strong professionalism, and a commitment to Aflac’s customer-focused values.
Qualifications
- Demonstrated customer service and client support skills, including the ability to handle inquiries, resolve issues, and communicate clearly and professionally.
- Organizational and administrative abilities, such as managing documentation, maintaining accurate records, and following structured processes and workflows.
- Basic proficiency with office software and digital tools (e.g., email, spreadsheets, databases or CRM systems) and the ability to learn company-specific platforms.
- Strong interpersonal, communication, and collaboration skills for working effectively with colleagues, leadership, and external stakeholders.
- Ability to work on-site full time in Savannah, GA, manage time efficiently, and adapt to changing priorities and business needs.
- High school diploma or equivalent required; an associate or bachelor’s degree in business, communications, or a related field is beneficial.
- Experience in insurance, benefits administration, financial services, or a similar customer-focused environment is a plus.