What are the responsibilities and job description for the Benefits Advisor position at Aflac?
Company Description Aflac is a global leader in supplemental insurance, chosen by over 50 million people worldwide for its commitment to helping customers feel prepared for life’s unexpected events. The company enables organizations of all sizes to offer competitive benefits that help them stand out, often at no direct cost to the employer. Hundreds of thousands of businesses across the United States provide Aflac products to their teams, giving employees access to a wide range of coverage options. These offerings include plans that help with health-related events such as accidents, disability, cancer, and life insurance, all generally employee-paid. Candidates can learn more about Aflac’s products, services, and culture by visiting Aflac.com.
Role Description The Benefits Advisor role is a full-time hybrid position based in Culver City, CA, with some work-from-home flexibility. In this role, the Benefits Advisor educates employers and employees on Aflac’s supplemental insurance and benefits solutions, helping them understand plan options and select coverage that meets their needs. Day-to-day activities include prospecting and building relationships with local businesses, conducting benefit presentations, and supporting enrollment processes. The Benefits Advisor responds to questions, provides ongoing customer service, and collaborates with internal teams to ensure accurate plan setup and administration. The role also involves maintaining up-to-date product knowledge, participating in training sessions, and meeting sales and service goals in a professional, compliant manner.
Qualifications
Role Description The Benefits Advisor role is a full-time hybrid position based in Culver City, CA, with some work-from-home flexibility. In this role, the Benefits Advisor educates employers and employees on Aflac’s supplemental insurance and benefits solutions, helping them understand plan options and select coverage that meets their needs. Day-to-day activities include prospecting and building relationships with local businesses, conducting benefit presentations, and supporting enrollment processes. The Benefits Advisor responds to questions, provides ongoing customer service, and collaborates with internal teams to ensure accurate plan setup and administration. The role also involves maintaining up-to-date product knowledge, participating in training sessions, and meeting sales and service goals in a professional, compliant manner.
Qualifications
- Strong knowledge or interest in employee benefits and insurance, with the ability to explain coverage options clearly and accurately.
- Demonstrated customer service and client relationship skills, including attentive listening, problem-solving, and follow-through.
- Proven sales or business development experience, with comfort in prospecting, presenting, and negotiating with business decision-makers.
- Experience in training or educating others on complex information, such as benefits, policies, or procedures.
- Excellent verbal and written communication skills, including presentation skills for one-on-one and group settings.
- Self-motivated, organized, and able to manage time effectively in a hybrid work environment.
- Proficiency with basic computer applications and digital tools used for client communication and record management.
- Ability to work in or commute regularly to Culver City, CA, and maintain a valid driver’s license where required for local travel.
- Previous experience in insurance, benefits, or financial services is helpful but not required; relevant training may be provided.