Retrieval Specialist

Who We Are

AFG (All For God) is a nationally recognized rent-to-own shed company that partners with and supports manufacturers across the United States. We take pride in our strong culture and team-centered environment, where our people are at the heart of everything we do.

Our core values—God Matters, People Matter, Radical Candor, Lead a Learning Environment, and Own It—guide how we work, grow, and serve others. At AFG, we are committed to creating a workplace where individuals are valued, challenged, and given real opportunities to grow.

As a Retrieval Specialist, you will focus on our most delinquent accounts, working to locate buildings and gather accurate customer information while partnering with leadership to determine the best path forward for our customers, partners, and dispatchers. You will coordinate closely with dispatchers, drivers, and customers to ensure timely and effective resolutions.

This role requires a self-starter who is a strong team player, eager to learn, and highly detail-oriented. Candidates should be comfortable working in Google Sheets, proficient in professional email communication and phone interactions, and capable of handling situations with clarity and confidence.

Job Summary
We are seeking a dynamic and detail-oriented Retrieval Specialist to join our team! In this vital role, you will be responsible for efficiently locating, retrieving, and managing client information and data across various platforms. Your energetic approach and excellent communication skills will ensure seamless service delivery, supporting our commitment to outstanding customer support and client satisfaction. This position offers an exciting opportunity to utilize your multilingual abilities, sales acumen, and technical skills in a fast-paced environment dedicated to excellence.

Duties

• Conduct outbound calls to clients and internal teams to retrieve specific information or clarify data requests with professionalism and clarity
• Utilize strong data entry skills to accurately locate, update, and manage client records within multiple databases and systems
• Provide exceptional customer support by addressing inquiries promptly via phone, email, or chat while maintaining positive communication etiquette
• Assist in processing transactions such as cash handling or account adjustments with precision and attention to detail
• Collaborate with team members to analyze data trends, identify discrepancies, and improve retrieval processes for efficiency
• Maintain comprehensive logs of retrieval activities, call notes, and client interactions using G suite and specialized software
• Support client services by ensuring timely delivery of requested information while adhering to confidentiality protocols

Qualifications

• Bilingual or multilingual proficiency in English plus additional languages preferred; excellent communication skills in all languages spoken
• Prior experience in sales, customer service, or call center roles demonstrating strong phone etiquette and outbound calling capabilities
• Demonstrated ability to perform data entry accurately with fast typing speed and attention to detail
• Familiarity with G suite and general computer skills necessary for efficient data management
• Experience with customer support or client services environments emphasizing active listening and problem-solving skills
• Knowledge of analysis techniques for evaluating retrieval processes and identifying areas for improvement
• Ability to handle cash transactions confidently while maintaining accuracy in cash handling procedures

Join us as a Retrieval Specialist where your enthusiasm, multilingual talents, and dedication will drive exceptional service experiences! We value energetic individuals eager to make a positive impact through clear communication, technical expertise, and a passion for helping others succeed.

AFG Rentals, LLC is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex,
national origin, disability status, veteran status, sexual orientation, or gender identity. AFG Rentals, LLC is committed to a diverse workforce.

AFG Rentals, LLC is an At Will Employer in the State of Texas, which means, the company can hire and terminate At Will, with or without reason.

Pay: $16.00 - $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $16 - $18