Membership & Community Engagement Manager

Position Details

Reports To: Executive Director

Status: Full-Time, Hourly, Non-Exempt

Location: Remote position based in Pierce County, WA

Compensation: $33 - $36/hour

Closing Date: Open Until Filled

About the Affordable Housing Consortium

The Affordable Housing Consortium (AHC) is a membership-based non-profit association dedicated to advancing affordable housing solutions throughout Tacoma and Pierce County. Our members include nonprofit housing providers, developers, service organizations, lenders, advocates, and public-sector partners working collaboratively to expand access to safe, stable, affordable housing. As a growing organization, AHC serves as a connector, convener, and advocate for the affordable housing community through education, partnership-building, events, and coordinated action.

Position Overview

The Membership & Community Engagement Manager is responsible for building, managing, and growing AHC’s membership program from end to end. This role serves as the primary relationship manager for approximately 85 member organizations and individuals, ensuring members receive consistent communication, strong support, meaningful engagement opportunities, and a high-value experience.

This position will oversee all membership administration, onboarding, retention efforts, invoicing, and member engagement activities, while also helping to attract and convert new members to the organization. This position does not supervise staff and is responsible for managing AHC's membership and engagement functions.

This role is ideal for a highly organized relationship-builder who enjoys both strategic program development and hands-on execution.

Why This Role Matters

The Affordable Housing Consortium is entering an important stage of growth. With the addition of a dedicated Membership & Community Engagement Manager, AHC will be able to deepen support for existing members while expanding its reach and impact across Tacoma and Pierce County.

This role is a critical partner to the Executive Director and will lead the development and day-to-day management of a formal membership program that strengthens member retention, engagement, and long-term organizational sustainability.

This person will have the opportunity to create systems, shape member experiences, and directly contribute to the growth of the affordable housing community in Pierce County.

Key Responsibilities

Membership Management & Member Experience

• Serve as the primary point of contact for approximately 85 current members, including both individual members and larger organizations
• Respond to ongoing member questions and requests with professionalism, accuracy, and timeliness
• Build strong, trusted relationships with members to ensure a high-quality membership experience
• Develop and manage a formal member onboarding and orientation program
• Create and implement systems for continuous member engagement and retention
• Conduct proactive outreach and check-ins with members to maintain strong relationships and identify needs
• Maintain accurate membership records, databases, directories, and reporting systems
• Track membership renewals, retention metrics, and engagement trends

Membership Growth & Recruitment

• Identify, attract, and onboard new members aligned with AHC’s mission
• Confidently and authentically communicate the value of AHC membership
• Support membership recruitment efforts through outreach, networking, meetings, events, and follow-up
• Help strengthen and refine AHC’s membership value proposition and recruitment materials
• Develop strategies to increase membership participation and long-term retention

Administrative & Operational Support

• Manage all administrative processes related to memberships
• Coordinate membership invoicing, dues tracking, and payment follow-up
• Build and maintain organized spreadsheets, reports, and tracking systems
• Utilize Google Workspace, Asana, QuickBooks, and related systems to support efficient operations
• Prioritize and manage multiple short- and long-term projects simultaneously
• Keep the Executive Director proactively informed of progress, challenges, and priorities

Events & Member Engagement Activities

• Coordinate and manage membership events, meetings, and orientations
• Support planning and logistics for Affordable Housing Week and other member-facing events
• Facilitate strong communication and follow-through before, during, and after events
• Represent AHC professionally in community and networking settings
• Regular attendance at in-person meetings, events, and community functions throughout Pierce County is required

Qualifications & Skills

Required Experience

• 3 years of experience in membership coordination, association management, customer relations, nonprofit administration, or a related role
• Experience managing relationships with multiple stakeholders or member/client accounts
• Experience coordinating events, engagement activities, or community outreach efforts

Core Skills & Competencies

• Strong execution skills with exceptional attention to detail
• Self-starter who can work independently and proactively identify next steps
• Strong relationship-building and trust-building abilities
• Excellent written and verbal communication skills
• Strong project management and organizational skills
• Ability to manage competing priorities, pivot when needed, and maintain follow-through
• Ability to proactively communicate updates and needs to leadership
• Experience creating and maintaining reports, spreadsheets, and tracking systems
• Proficiency with Google Workspace, Asana, and QuickBooks or similar platforms
• Sales-oriented mindset with the ability to organically represent and promote membership benefits
• Comfortable engaging new people and building long-term professional relationships

Preferred Qualifications

• Experience working within membership associations, nonprofit organizations, or affordable housing/community development sectors
• Knowledge of affordable housing systems, housing advocacy, or Pierce County community networks
• Experience helping develop or improve membership programs and processes

Compensation and Benefits

This is a non-exempt, hourly position. AHC offers a competitive benefits package, including employer-paid health and dental insurance, paid vacation, and 11 paid holidays annually. Employees begin accruing vacation upon hire, with vacation benefits increasing based on years of service.

How to Apply

Please email a PDF version of your resume and cover letter describing your relevant experience and enthusiasm for this role to info@tpcahc.org. Use the subject line:

Membership & Community Engagement Manager, [Your First & Last Name]

Example: Membership & Community Engagement Manager, Jane Doe