Front Desk Auxiliary

JOB PURPOSE:
The Front Desk Assistant is responsible for providing best-in-class customer service to our patients. Responsible for greeting patients at the front desk; scheduling appointments; answering and handling phone calls; and checking patients in and out. Effectively and efficiently manage patient lobby while maintaining professional standards and ensuring that all interactions between the doctor, staff and patients run as smoothly as possible.

ESSENTIAL FUNCTIONS:

• Greet and process incoming patients in an efficient and professional manner; control the flow of patients through the dental center daily
• Ensure patients are comfortable while in the office
• Answer patients’ routine questions; provide information regarding treatment options, office policies, denture styles, packages, aftercare instructions, and pricing
• Accurately collect and deposit funds from patients, including processing of credit card payments and handling cash (and checks if applicable)
• Efficiently use Dentrix software program in daily operations, including scheduling appointments, providing patients with accurate walkout statements, setting up, filing, and updating complete and accurate patient records; also provide patients with information as needed to file with their insurance carrier
• Prepare documentation as needed for refunds to be processed for patients; contact patients regarding returns for chrome partials and other matters such as outstanding account balances
• Inventory and order office supplies and forms as instructed
• Mail accurate and timely reports, invoices and correspondence to the accounting and management service providers
• Answer incoming telephone calls and provide information to patients in a courteous and professional manner; enter all information on the Patient Inquiry Log and follow up as needed to encourage potential patients to visit the office
• Consistently provide the Practice Owner/Managing Dentist and the assigned Manager Practice Excellence with a copy of the log weekly
• Tally time sheets in an accurate and timely manner for the dentist; collect completed timesheets for all staff members for the dentist approval and signature and fax to Affordable Care Payroll Department
• Maintain a clean and neat reception area and waiting room; ensure patient restrooms are kept clean and stocked; dust the furniture as needed
• May perform chair-side assisting as needed
• Perform miscellaneous job-related duties as assigned
• Minimal travel may be required for training and/or continuing education purposes
• Other duties as assigned

EDUCATIONAL REQUIREMENTS:

• Must have 2 – 5 years’ experience working in a dental office (including patient scheduling)

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Strong organization skills
• Ability to work in a high volume, fast paced environment
• Ability to multi-task
• Leadership skills/experience
• Dentrix experience preferred
• CareCredit experience preferred
• Experience (or formal training) consisting of chair-side assisting with oral surgery preferred for training purposes