What are the responsibilities and job description for the Insurance Customer Service Representative (CSR) position at Affordable American Insurance-AAI?
Join the AAI team, where your experience is valued and your success is rewarded.
We’re looking for an Insurance Customer Service Representative who enjoys helping people, solving problems, and building lasting client relationships. This is a great career opportunity with room for growth and advancement.
Job Responsibilities
- Assist clients with policy questions, changes, and renewals
- Provide excellent customer service via phone, email, and in person
- Process endorsements, certificates, and policy updates
- Help clients with billing questions and payments
- Work closely with carriers to ensure proper coverage
- Maintain accurate records in the agency management system
Job Requirements
- Active Property & Casualty Insurance License (required or ability to obtain upon hire)
- Previous insurance agency or customer service experience preferred
- Strong communication and problem-solving skills
- Organized, dependable, and detail-oriented
- A genuine interest in helping people and building relationships
Wages and Benefits
- Bonus opportunities
- Paid time off and holidays
- Monday–Friday
- Opportunities for career advancement
- Supportive team environment with ongoing training and professional development
Benefits
- Health insurance
- 401(k)
- 401(k) matching
Work Location: In person
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
Work Location: In person
Salary : $19 - $24