What are the responsibilities and job description for the Salesforce Administrator position at Affirma Consulting?
We are seeking an energetic and talented Salesforce.com Administrator for our internal team. The ideal candidate should be a go-getter that is well rounded and is able to be innovative in a fast-paced organization. This position will support Salesforce configuration and development needs. The Salesforce Administrator must have strong communication skills and a desire to provide great customer service. This role provides an excellent opportunity to learn and work in Salesforce.com.
Responsibilities include:
• Basic Salesforce configuration and resolution of common user problems
• Trains users and orients them on how to use basic Salesforce functionality
• Develops and maintains support documentation
• Performs other duties as assigned including data cleanup
• Maintain ShareBuilder’s use of Salesforce.com
• Participate in and support internal technology development and system integration efforts as a Force.com subject matter experts
• Work with management to identify new and creative opportunities to leverage Salesforce.com to support additional business processes or functions
• Proactively solicit feedback and requirements from a large, diverse user group spanning multiple departments throughout the organization
• Manage system upgrades, releases, and the change control process
• Create and manage system configuration specifications, training manuals, and other internal system documentation
• Maintain users, roles, profiles, and permissions
• Technical understanding of basic systems architecture and networking
• Strong analytical, quantitative, and critical thinking skills- Creative thinker, open to idea exploration with strong problem solving abilities
• Familiarity with software development lifecycle methodologies (i.e. Agile Scrum )
Required Skills and Experience:
• 2 years of strong hands-on Salesforce administration and/or implementation skills required
• Proficient in SFDC Administrative tasks such as creating profiles, roles, users, page layouts, email services, approvals, workflows, reports, dashboards, tasks and events
• Experience designing custom formula fields, field dependencies, validation rules, workflows, and approval processes for automated alerts, field updates, and email generation according to application requirements
• Data management skills, including advanced Excel
• Strong research, analytical, and creative problem-solving skills
• Excellent problem solving skills, detail oriented, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
• Excellent organizational and communication skills
• Team-oriented but able to work autonomously with minimal guidance in a fast-paced environment
• Needs to thrive in a dynamic environment, adapt to change, and multi-task effectively
• Comfortable with and interested in technology
• Independently driven to learn new applications, technologies, and skills
• Salesforce certification a plus (ie ADM201)
Responsibilities include:
• Basic Salesforce configuration and resolution of common user problems
• Trains users and orients them on how to use basic Salesforce functionality
• Develops and maintains support documentation
• Performs other duties as assigned including data cleanup
• Maintain ShareBuilder’s use of Salesforce.com
• Participate in and support internal technology development and system integration efforts as a Force.com subject matter experts
• Work with management to identify new and creative opportunities to leverage Salesforce.com to support additional business processes or functions
• Proactively solicit feedback and requirements from a large, diverse user group spanning multiple departments throughout the organization
• Manage system upgrades, releases, and the change control process
• Create and manage system configuration specifications, training manuals, and other internal system documentation
• Maintain users, roles, profiles, and permissions
• Technical understanding of basic systems architecture and networking
• Strong analytical, quantitative, and critical thinking skills- Creative thinker, open to idea exploration with strong problem solving abilities
• Familiarity with software development lifecycle methodologies (i.e. Agile Scrum )
Required Skills and Experience:
• 2 years of strong hands-on Salesforce administration and/or implementation skills required
• Proficient in SFDC Administrative tasks such as creating profiles, roles, users, page layouts, email services, approvals, workflows, reports, dashboards, tasks and events
• Experience designing custom formula fields, field dependencies, validation rules, workflows, and approval processes for automated alerts, field updates, and email generation according to application requirements
• Data management skills, including advanced Excel
• Strong research, analytical, and creative problem-solving skills
• Excellent problem solving skills, detail oriented, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
• Excellent organizational and communication skills
• Team-oriented but able to work autonomously with minimal guidance in a fast-paced environment
• Needs to thrive in a dynamic environment, adapt to change, and multi-task effectively
• Comfortable with and interested in technology
• Independently driven to learn new applications, technologies, and skills
• Salesforce certification a plus (ie ADM201)