What are the responsibilities and job description for the IT Helpdesk Administrator position at Affirma Consulting?
Affirma, four year in a row ranked "Best Companies to Work For" and "Fastest Growing Companies" in Washington is seeking a Jr. IT Helpdesk Administrator for our client based in Redwood City, CA! Our client focuses on allowing companies to leverage enterprise social software, unified communication, instant messaging, and social networks in a way that allows them to improve collaboration and productivity.
The IT Helpdesk Admin will be responsible for providing technical assistance and support related to computer systems, hardware, or software in the Corporate IT environment. This candidate will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Key Responsibilities:
• Administer IT equipment (desktop computing, telephone instruments and equipment, video conferencing, etc.).
• Diagnose problems and provide desktop computing support – with frequent face-to-face end-user interaction.
• Apply software patches / upgrades and respond to user requests, as needed.
• Support of Windows 7 desktop user environment.
• Provide desktop support of Microsoft Office applications and company specific applications.
• Basic administration of Microsoft Active Directory - i.e creation of user accounts, shared folders, etc.
• Install, modify, and repair computer hardware and software.
• Follow up with customers to ensure issue has been resolved via Phone, Chat, Email or Ticketing System.
• IT Purchase Order Management
• Gain feedback from customers about computer usage.
• Train computer users and provide new hire orientation.
Skills & Experience:
• The ability to provide professional, courteous, and friendly relationships to the end-user community.
• The ability to make educated decisions and provide follow-up per outstanding technology issues to management and users.
• The ability to turn out high quality work that is right the first time without follow up from peers.
• Position requires some lifting.
• 2 years of Experience in Corporate IT position providing support for MS Windows / MS Office / MS Active Directory
• High School diploma, or equivalent, required; Bachelor's degree preferred.
The IT Helpdesk Admin will be responsible for providing technical assistance and support related to computer systems, hardware, or software in the Corporate IT environment. This candidate will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Key Responsibilities:
• Administer IT equipment (desktop computing, telephone instruments and equipment, video conferencing, etc.).
• Diagnose problems and provide desktop computing support – with frequent face-to-face end-user interaction.
• Apply software patches / upgrades and respond to user requests, as needed.
• Support of Windows 7 desktop user environment.
• Provide desktop support of Microsoft Office applications and company specific applications.
• Basic administration of Microsoft Active Directory - i.e creation of user accounts, shared folders, etc.
• Install, modify, and repair computer hardware and software.
• Follow up with customers to ensure issue has been resolved via Phone, Chat, Email or Ticketing System.
• IT Purchase Order Management
• Gain feedback from customers about computer usage.
• Train computer users and provide new hire orientation.
Skills & Experience:
• The ability to provide professional, courteous, and friendly relationships to the end-user community.
• The ability to make educated decisions and provide follow-up per outstanding technology issues to management and users.
• The ability to turn out high quality work that is right the first time without follow up from peers.
• Position requires some lifting.
• 2 years of Experience in Corporate IT position providing support for MS Windows / MS Office / MS Active Directory
• High School diploma, or equivalent, required; Bachelor's degree preferred.