What are the responsibilities and job description for the Clinical Manager position at Affinity Hospice?
Job Description
Key Responsibilities:
Key Responsibilities:
- Provides help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated
- Interprets operational indicators to detect census changes and increases or decreases in volume, which could impact staffing levels, revenues or expenses
- Assists in hiring, evaluating, and terminating clinical personnel
- Oversees and is responsible for the content and compliance of every clinical note, order, practice and process produced or performed by the clinical staff.
- Responsible for orientation of new organization personnel.
- Participates in the planning, development and implementation of in-services and continuing education programs to meet education and training needs of organization personnel
- Assists with the evaluation of organization performance via performance improvement program, productivity, quarterly and annual reviews. Assures for the quality and safe delivery of hospice services provided through the Organization
- Assures compliance with all local, state and federal laws regarding licensure and certification of organization personnel and, maintains compliance to the ACHC Hospice Care standards
- Promotes hospice referrals in the health care community
- Responsible for holding clinical staff accountable for meeting all productivity and quality standards.
- Performs joint visits with associates at least semi-annually and documents their performance
- Coordinates the on-call schedule, weekend schedule, and vacation schedule for all clinical staff.
- Ensures patient care is performed according to agency policy and regulatory/state requirements
- Responds to patient complaints in a timely and thorough manner with customer service as top priority.
- Documents complaints and communicates with associates in response to complaints as appropriate.
- Assists in auditing of charts in response to Adverse Event and OBQI reports.
- Participates in regulatory agency reviews
- Accountable to counsel and develop associates in the meeting of their job expectations
- Works cooperatively with intake and marketing staff in accepting new referrals
- Performs visits and admissions as needed based on staffing availability and coverage during vacations or illness
- Collects/trends all required data for PI program utilizing appropriate forms.
- Submits PI quarterly results to Compliance and Quality Manager
- Other duties as assigned by the Executive Director