What are the responsibilities and job description for the Branch Manager position at AFC Industries?
The Branch Manager, reporting to the Director of Operations. Activities and responsibilities of the Branch Manager include:
- Maintain a safe and productive branch
- Maintain the branch and all branch equipment including cleanliness to achieve 5S compliance
- Provide leadership for all warehouse, VMI program, route delivery, quality, quotations, and customer service operations
- Oversee writing of procedures, training, and audits necessary to maintain effective and efficient operations within the boundaries of corporate policy and all quality systems registrations
- Lead and/or facilitate operational continuous improvement projects to ensure year over year improvements are achieved. Direct divisional project idea generation, project & result planning, tracking, kaizen, etc.
- Make sure that all orders released for shipment are filled on time
- Ensure the quality of our product by adhering the ISO operational procedures
- Supervise all receiving, shipping, and kitting (if applicable) personnel for all shifts
- Consolidate inventory to make efficient use of storage space
- Report all warehouse hours, vacation time, & PTO to HR manager
- Coordinate workload with Sales department for holidays and changes in customer demand
- Assist upper management in developing, interpreting, and implementing company policies and procedures
- Responsible for employee conformance to established practices
- Direct warehousing of goods, equipment, and supplies
- Confer with department heads to ensure coordination of warehouse activities
- Responsible for training new employees
- Develop, track, and report warehouse Key Performance Indicators (KPIs) in staff meetings and as requested
- Coordinate all returns with Purchasing department and QC department
- Maintain and manage order and workflow within ERP
- Manage open order flow
- Expedite and facilitate special delivery requirements
- Contract review
- Provide samples and technical assistance
- Maintain customer contract database
- Manage quote process as applicable
- Prepare and submit formal quotation directly to customer or provide to outside sales for presentation to customer
- Work with TSM to support and develop assigned customers by seeking new sales opportunities within the account
- Assist with preparation and presentation, as needed, of account SBR
- Other duties
Professional Experience Requirements
Education:
- Bachelor’s degree or equivalent work experience
Work Experience:
- Minimum of three years of operations and/or sales management experience in a supervisory capacity
- Minimum of three years of experience with VMI, Kanban, or other inventory system requiring a triggered replenishment from a warehouse infrastructure
- Experience working within an ISO, TS, or equivalent Quality Management System
- Experience with fasteners and fastener quality standards strongly preferred
- Good Driving Record with Valid Driver’s License and ability to Pass Physical Examination Requirements
Professional Skills:
- Strong understanding of LEAN, DMAIC, PDCA, and Kaizen methodologies
- Comfortable using Excel and Word at an intermediate level
- Ability to effectively interact at all levels of customer, supplier, and company organizations
- Strong communication, problem solving, and organizational skills
- Ability to handle all essential warehouse duties, including driving a forklift, lifting to 50 lbs., and using a handheld scanner
