Senior Technical Program Manager

Senior Technical Program Manager - Strategic Accounts (USA)

Frisco, Texas (Onsite – 5 Days per Week)

Full-Time

POSITION SUMMAR

• YThe Senior Technical Program Manager serves as the executive-facing leader responsible for the overall success of assigned strategic customer accounts
• .This role owns customer governance, portfolio oversight, delivery accountability, executive communication, risk management, resource alignment, and strategic account planning across multiple concurrent Statements of Work (SOWs)
• .The Senior Technical Program Manager acts as the primary point of accountability between customer leadership and Aezion, serving as both a strategic advisor and delivery leader across the customer portfolio
• .This individual ensures all workstreams remain aligned to business objectives, delivery commitments, technical direction, and customer expectations
• .Success requires strong program leadership, executive presence, commercial acumen, and sufficient technical depth to govern complex technology initiatives involving enterprise applications, Salesforce ecosystems, customer engagement platforms, marketing technologies, contact center solutions, Twilio, data modernization, analytics platforms, and AI-enabled solutions
• .This is not a project coordinator role. The Senior Technical Program Manager is expected to operate as a trusted advisor to customer leadership while driving accountability across Product, Architecture, Data, Engineering, QA, and Delivery teams

.
KEY STAKEHOLDE

RSThis role will work closely with stakeholders across both customer and Aezion organizations, includin

g:• CIOs, CTOs, COOs, CFOs, CEOs, Executive Sponso

rs• Vice Presidents, Directors, Department Leade

rs• Product Leadership, Enterprise Architects, Data & AI Architec

ts• Engineering Leadership, Delivery Teams, Solution Enginee

rs• Strategic Partners, Third-Party Vendo

rs
REQUIRED QUALIFICATI

ONS• 15 years of experience in Technical Program Management, Enterprise Technology Consulting, Delivery Leadership, or related technology leadership rol

es.• Proven experience managing large-scale technology programs and strategic customer accoun

ts.• Strong executive presence and ability to engage effectively with senior business and technology leade

rs.• Experience presenting to C-Level executives, steering committees, boards, and executive leadership tea

ms.• Experience managing multiple concurrent projects, programs, and delivery tea

ms.• Strong understanding of software development lifecycles, Agile methodologies, and enterprise architecture principl

es.• Demonstrated ability to manage budgets, risks, resources, dependencies, and stakeholder expectatio

ns.• Strong customer-facing experience with executive-level stakeholde

rs.• Ability to facilitate strategic discussions involving technology investments, digital transformation, AI, and analyti

cs.• Excellent communication, presentation, negotiation, and stakeholder management skil

ls.
PREFERRED QUALIFICAT

IONS• Experience delivering enterprise solutions involving Salesforce, Marketing Cloud, HubSpot, Twilio, Azure, AWS, Snowflake, Power BI, Microsoft Fabric, Databricks, or AI platfo

rms.• Experience leading digital transformation, modernization, analytics, AI, automation, or cloud migration initiati

ves.• Familiarity with enterprise AI platforms including OpenAI, Microsoft Copilot, Salesforce Einstein, Azure AI, or AWS AI Servi

ces.• PMP, PgMP, PMI-ACP, SAFe, Scrum, or equivalent certificati

ons.• Professional services or consulting experie

nce.• Experience working with offshore and globally distributed delivery te