Customer Service Assistant Manager

Aetrex, Inc., one of the Top 100 privately held companies in New Jersey, is looking for a talented customer service professional to join We are seeking a hands-on Assistant Manager who is proactive, quick to learn, and able to think critically to resolve unexpected challenges in real time.

The ideal candidate will:

• Maintain a positive attitude and genuinely enjoy working with people
• Demonstrate a strong commitment to customer satisfaction with excellent communication skills
• Have 3 years of experience in customer/client support, including both B2B and B2C environments, as well as supporting internal sales teams
• Possess 3 years of team management experience, including recruiting, onboarding, coaching, and handling performance management and disciplinary actions
• Exhibit strong verbal and written communication skills
• Thrive in a fast-paced environment and confidently manage time-sensitive escalations
• Be highly observant and analytical, with the ability to identify trends/issues and implement effective solutions quickly
• Have strong computer proficiency, particularly in a Windows environment
• Be proficient in Microsoft 365, including Word, Excel, and Outlook

IT IS A PLUS IF YOU HAVE EXPERIENCE WITH:

• Data Review/Data accuracy
• Creating/Maintaining SOPs
• Infor /M3
• Zendesk

As a customer service assistant manager, you will work as part of a dynamic and passionate team to ensure the desired company growth. A normal day will involve:

• Maintaining customer and internal relationships (engaging with sales reps, accounting, distribution, and other departments to ensure smooth operations).
• Support managing and training the Customer Service department, which consists of the Contact Center, Order Entry and Returns (30 people both in the US and abroad).
• Create and Maintain documentation, SOPs, and Customer Data.
• Ensure KPIs are met and maintain reports.
• Data entry, check and update.
• Check status of orders and solve time sensitive issues.

In return for your outstanding customer service, you will get:

• Competitive compensation and outstanding benefits package
• Comprehensive benefits package including health insurance, dental/vision coverage, 20 PTO days each year, 401(k) with a company match, Flexible Spending Account, HRA and Short-term & Long-term disability insurance, Early Fridays, Volunteer Days, Onsite Gym, Weekly Yoga class, Bagel Wednesdays, Monthly catered luncheon, team building events and more!
• A career path and a growth opportunity with a global leader in comfort and wellness footwear and foot scanning technology.

www.aetrex.com

Company is an Equal Opportunity Employer.

Check out this video to see a more about Aetrex

https://www.aetrex.com/careers-at-aetrex.html?lang=en_US What are you waiting for? Come join us!