Aftermarket Operations Coordinator (H/F) - SAFRAN SEATS USA LLC

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Seats est l'un des principaux fabricants mondiaux de sièges d'avion, tant pour l'équipage que pour les passagers. 1 million de sièges d'avion fabriqués par Safran Seats sont actuellement en service dans les flottes aériennes du monde entier.

Mission description

• Objective: Under general supervision, the Aftermarket Operations Coordinator provides clerical and system support to ensure accurate order management and timely updates within the ERP system. This role is responsible for maintaining order data integrity, rescheduling orders as needed, and supporting on-time delivery (OTD) performance through accurate and timely system transactions. Main Function Responsibilities A) Update and maintain customer orders in the ERP system, including schedule changes and order modifications B) Reschedule orders based on direction from Planning, Supply Chain and Operations teams, or customer contractual oblications C) Ensure accuracy of order dates, quantities, pricing and customer information D) Monitor order status and flag discrepancies or potential deliver risks to appropriate teams E) Process order adjustments, cancellations, and revisions in a timely manner F) Support backlog management activities by maintaining accurate system data G) Generate routine reports related to order status and delivery commitments H) Maintain organized records and documentation related to customer orders I) Communicate with internal teams to confirm schedule changes and updates J) Assist with administrative tasks to support overall Aftermarket Operations performance.
• Education & Qualification: • Associate Degree in Business or related field is required; or three (3) years of experience supporting sales, marketing or customer relations. Bachelor Degree in Business or related field is preferred. B. Work Experience - Technical knowledge: • Minimum of 3 (3) years of experience in either customer service order entry or supply chain purchase order release. Prefer experience within the Safran Seats USA organization. • Experience in a customer related area or proven ability to work well with customers required. • Has a wide variety of experience in Manufacturing, Purchasing, Planning and understands the terminology and operating methods. C. Professional Skills: • Experience working in ERP systems • Strong data entry skills with high attention to detail and accuracy • Must be proficient in the operation of office computers. • Must have advanced level knowledge of Microsoft Office software products (standard suite of office software products: MS Word, Excel, PowerPoint, Project, et. al.). • Provides and communicates relevant information in a timely manner and provides reports on activities. • Utilizes continuous improvement in analyzing actions, problems and creating or suggesting solutions. • Must have the ability to generate written communication and to operate required office equipment. • Ability to read and review written communication. • Speech and hearing abilities that allow individual to communicate clearly and distinctly in English. D. Behavioral Skills: • Must have ability to efficiently perform multiple tasks simultaneously • Must be able to interface with all departments within the company, as well as multi-cultural outside customers. • Provides and communicates relevant information in a timely manner and provides reports on activities. • Utilizes continuous improvement in analyzing actions, problems and creating or suggesting solutions. • Must be able to work extended hours as needed. Physical Demands: This position requires extended periods of sitting while working with computers and viewing computer monitors and other office equipment. Finger dexterity needed in using misc. office equipment such as telephone, computer and copy machine, etc. Bending, stooping, reaching, and lifting up to approximately twenty pounds are required dur "Safran Seats USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status." Candidates applying must be legally authorized to work in the United States without sponsorship. We are unable to provide visa sponsorship for this position.