Aftermarket Operations Analyst (H/F) - SAFRAN SEATS USA LLC

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Seats est l'un des principaux fabricants mondiaux de sièges d'avion, tant pour l'équipage que pour les passagers. 1 million de sièges d'avion fabriqués par Safran Seats sont actuellement en service dans les flottes aériennes du monde entier.

Mission description

• Objective: Under general supervision, the Aftermarket Operations Analyst supports customer on-time delivery (OTD) performance by leveraging advanced Excel skills, data analysis, and strategic thinking. This role plays a critical part in monitoring operational performance, identifying risks, and driving proactive solutions to ensure customer commitments are met. Main Function Responsibilities • Utilize advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, formulas, dashboards, data modeling) to analyze delivery performance and operational metrics. • Monitor customer order status, backlog, and delivery schedules to proactively identify risks to on-time delivery. • Develop and maintain reports and dashboards that provide visibility to leadership and cross-functional teams. • Partner with Supply Chain, Planning, Customer Support, and Operations teams to resolve delivery issues and improve performance. • Identify trends, gaps, and root causes impacting OTD and recommend strategic corrective actions. • Support continuous improvement initiatives focused on process efficiency and delivery reliability. • Create forecasting tools and capacity models to support operational planning. • Communicate insights clearly and concisely to stakeholders at various levels of the organization. • Independently manage assigned projects and prioritize workload in a fast-paced environment. • Perform other duties as assigned.
• Education & Qualification: • Bachelor's Degree in Business, Supply Chain, Operations or related field is required; or six (6) years of experience supporting sales, marketing or customer relations. B. Work Experience - Technical knowledge: • 1 year of experience analyzing operational or supply chain data preferred • Experience in a customer related area or proven ability to work well with customers required. • Has a wide variety of experience in Manufacturing, Purchasing, Planning and understands the terminology and operating methods • English - proficient level C. Professional Skills: • Must be proficient in the operation of office computers. • Must have advanced level knowledge of Microsoft Office software products (standard suite of office software products: MS Word, Excel, PowerPoint, Project, et. al. • Strong Excel proficiency (advanced formulas, pivot tables, data analysis, reporting tools) • Provides and communicates relevant information in a timely manner and provides reports on activities. • Utilizes continuous improvement in analyzing actions, problems and creating or suggesting solutions. • Must have the ability to generate written communication and to operate required office equipment. • Ability to read and review written communication. • Speech and hearing abilities that allow individual to communicate clearly and distinctly in English D. Behavioral Skills: • Demonstrated ability to think strategically and connect data to business impact. • Self-starter with the ability to work independently and take initiative. • Quick learner with the ability to adapt in a dynamic environment. • Strong problem-solving and analytical skills. • Excellent communication and organizational skills. • Must have ability to efficiently perform multiple tasks simultaneously • Must be able to interface with all departments within the company, as well as multi-cultural outside customers. • Provides and communicates relevant information in a timely manner and provides reports on activities. • Utilizes continuous improvement in analyzing actions, problems and creating or suggesting solutions. • Must be able to work extended hours as needed. E. Desirable Aspects: • Experience in aftermarket, aerospace, manufacturing, or supply chain environments. • Knowledge of ERP systems. • Experience with Power BI or other reporting tools. • Understanding of on-time delivery metrics and performance management.