Service Manager

The Automotive Service Manager oversees the daily operations of the service department (specializing in Class V through Class VIII utility and OTR trucks/trailers), ensuring efficient workflow, high-quality repairs, and exceptional customer service. This role manages service advisors, technicians, and support staff while working closely with customers to address their vehicle maintenance and repair needs.

Primary Responsibilities:

• Supervise and lead the service department team, including technicians, service advisors, and support personnel.
• Schedule repair work and assign duties to technicians based on skill and availability.
• Ensure timely and accurate diagnosis and repair of customer vehicles.
• Maintain strong customer relationships and handle service-related complaints or escalations.
• Monitor service productivity and ensure repairs meet company standards and OEM guidelines.
• Coordinate with parts and sales departments to ensure seamless operations.
• Track and manage department KPIs: customer satisfaction, labor hours, efficiency, and revenue.
• Oversee warranty claims and ensure proper documentation for reimbursement.
• Recruit, train, and evaluate service staff; conduct performance reviews.
• Ensure compliance with health, safety, and environmental regulations.
• Manage budgets, control costs, and seek opportunities for revenue growth.

Qualifications:

• High school diploma or GED (Bachelor’s degree in Automotive Technology or Business preferred).
• 3–5 years of experience in an automotive service management or supervisory role.
• Strong technical knowledge of automotive repair and diagnostics.
• Excellent leadership, organizational, and customer service skills.
• Familiarity with dealership management systems (e.g., CDK, Reynolds & Reynolds).
• Valid driver’s license and clean driving record.
• Strong communication skills, both written and verbal.

Preferred Skills:

• ASE Certification or manufacturer-specific certifications
• Knowledge of service department budgeting, scheduling, and labor management.
• Experience handling OEM warranty procedures and documentation.
• Strong problem-solving and conflict resolution skills.

Physical Requirements

• Ability to lift and carry heavy equipment and tools as needed. (Lift over 50lbs)
• Be able to bend, kneel, stand, and crouch for long periods of time.

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years of Service Manager experience do you have in a Commercial shop setting?

Experience:

• Auto service management: 10 years (Required)

Work Location: In person

Salary : $70,000