What are the responsibilities and job description for the IT Support Engineer position at AerFin?
Permanent – Full time – Location: Miami
About AerFin
AerFin is breathing new life into aviation. We buy, sell, lease and repair aircraft, engines, and parts to maximise the value for their owners and provide a lower-cost supply of material to our airline, lessor and MRO customers. Through our deep technical expertise and high-performance culture, we deliver confidence-inspiring quality, safety and value to our customers. Our blend of industry expertise and experience – today’s insight and tomorrow’s foresight – gives us a unique perspective on our industry that is trusted by over 600 customers across six continents. With regional hubs in Europe, Asia and the USA we’re perfectly placed to keep fleets flying and get deals done. That’s the AerFin way. That’s the way ahead.
About The Role
We’re seeking an IT Support Engineer with 3–5 years of hands-on IT support and infrastructure experience to join our growing Miami team. You’ll ensure the reliability, security, and efficiency of our IT systems while delivering excellent support to employees. Working closely with our global IT team and UK HQ, you’ll manage core IT infrastructure, resolve issues, and support global IT projects and upgrades.
What You'll Do
AerFin is an equal opportunities employer, which cultivates opinion, listens to all views with respect, recognises people based on their merits without bias and embraces diversity.
(NB. we will not consider any CVs from agencies at this point, and will reach out to our PSL if required)
About AerFin
AerFin is breathing new life into aviation. We buy, sell, lease and repair aircraft, engines, and parts to maximise the value for their owners and provide a lower-cost supply of material to our airline, lessor and MRO customers. Through our deep technical expertise and high-performance culture, we deliver confidence-inspiring quality, safety and value to our customers. Our blend of industry expertise and experience – today’s insight and tomorrow’s foresight – gives us a unique perspective on our industry that is trusted by over 600 customers across six continents. With regional hubs in Europe, Asia and the USA we’re perfectly placed to keep fleets flying and get deals done. That’s the AerFin way. That’s the way ahead.
About The Role
We’re seeking an IT Support Engineer with 3–5 years of hands-on IT support and infrastructure experience to join our growing Miami team. You’ll ensure the reliability, security, and efficiency of our IT systems while delivering excellent support to employees. Working closely with our global IT team and UK HQ, you’ll manage core IT infrastructure, resolve issues, and support global IT projects and upgrades.
What You'll Do
- Serve as first-line IT support via email, IM, phone, or in person
- Provide technical support for Windows applications, Microsoft 365, and Teams.
- Manage onboarding/offboarding (laptop setup, accounts, access, licenses).
- Maintain IT documentation, support tickets, and procedures.
- Administer Active Directory / Entra ID, endpoint tools (Intune, ThreatLocker).
- Configure and support VPN, Wi-Fi, LAN, DNS, DHCP, and assist with firewall/switch configuration.
- Collaborate on security improvements, IT migrations, and system upgrades.
- Develop and use PowerShell scripts to automate workflows.
- Support infrastructure and global IT projects.
- Provide first-line support for our ERP (Quantum), escalate as needed, and assist with integrations.
- 3–5 years of IT support/infrastructure experience.
- Strong knowledge of Active Directory, Entra ID, and Windows troubleshooting.
- Proficient with endpoint management, networking fundamentals, and IT security practices.
- Excellent problem-solving, documentation, and communication skills.
- Able to work independently and balance operations with project work.
- Customer-focused, proactive, and collaborative.
- Life insurance
- 401k Plan
- Health Care Benefits
- Bonus Plan
- 21 days' vacation days Sick Leave
AerFin is an equal opportunities employer, which cultivates opinion, listens to all views with respect, recognises people based on their merits without bias and embraces diversity.
(NB. we will not consider any CVs from agencies at this point, and will reach out to our PSL if required)