Information Technology Support Specialist

Job Title: Infrastructure Engineer

Location: Minneapolis, MN 55426

Duration: 03 Months

Shift: M-F

Job Band: Experienced Professional

Purpose:

• Support core Digital & Technology initiatives and site Information Technology (IT) activities. 

Key Accountabilities:

Leadership:

• Leadership – be a visible and trusted leader. Active involvement on projects, programs, and/or additional locations. 
• Team – embrace a One Global Team mindset.
• Project Management – as required, undertakes various project work to plan, track and communicate IT changes. 
• Vendor Management - works with external vendors and service providers to facilitate the resolution of problems to ensure business continuity.
• Learning Mindset – demonstrate a passion for learning and self-development. Engage in continuous improvement.

Technical:

• Run & protect – ensures reliability and protection of critical systems related to local site operations including WAN/LAN connectivity, servers, printing and phone systems; escalation to appropriate teams where necessary to ensure issues are resolved with minimum business impact.
• Customer Service – works closely with business users with full understanding of business processes, acting with urgency and empathy to resolve issues.
• Problem management and Incident resolution – provides timely response to requests for support, consultancy and issue resolution; taking ownership and escalating when required.
• Provision of business tools & knowledge – accountable for ensuring hardware lifecycles are adhered to in line with D&T recommendations. Provision of appropriate IT knowledge and guidance to users in the form of OPLs, onboarding and knowledge-transfer.
• Cyber and Physical Security - works closely with Compliance Teams to ensure correct processes are implemented across the site; escalate non-compliance.
• New Technology Support – collaborate with global D&T groups to implement new technologies.

Qualifications:

• Differential work that has driven impact to the internal/external business
• Strong interpersonal communication and relationship-building skills
• Intermediate proficiency in current desktop productivity tools
• Intermediate proficiency in systems and network troubleshooting
• Analytical skills to identify problems and deliver solutions
• Proven results in leadership
• Ability to influence PLT and other business partners
• Self-motivated with a mindset for success
• Project management skills
• Proven ability to set and uphold standards
• Bachelor’s degree in information technology (or related field)
• Associate’s degree with 5 years IT Manufacturing Experience
• 1 years’ experience in the field