CNC Field Service Engineer

Key Responsibilities:

• Coordinate machine installations and retrofits in collaboration with internal teams, customers, and contractors
• Perform machine setup, commissioning, production validation runs, and final testing
• Troubleshoot and repair mechanical, electrical, hydraulic, and lubrication systems
• Conduct warranty repairs and provide ongoing service support
• Train customer personnel on proper operation, maintenance, and safety protocols
• Complete service reports, checklists, time sheets, and customer-facing documentation
• Disassemble and prepare machines for shipping with accurate labeling for reassembly
• Adhere to company quality, safety, and environmental standards during fieldwork
• Suggest process improvements and cost-saving measures when applicable

Technical Skills & Experience:

• Strong mechanical background with CNC machine tool experience (3-axis, 5-axis, lathes, servos, etc.)
• Hands-on experience with Fanuc, Heidenhain, Siemens, and/or Bosch Rexroth controls
• Electro-mechanical troubleshooting skills required
• Ability to read and interpret schematics, drawings, and technical manuals
• Proficiency with hand tools, electrical test equipment, and machine shop tools
• Familiarity with software testing, troubleshooting, and recovery processes (with engineering support)
• Experience performing basic machining operations and mechanical alignments during installs
• Metal cutting experience is highly preferred

Qualifications:

• High school diploma or GED 10–15 years of experience in a skilled trade, or
• Associate’s degree 6–10 years of experience, or
• Completion of a formal apprenticeship or technical certification program
• Degree in Mechatronics, Electrical, or Controls Engineering is a strong plus
• Must have a valid driver’s license and clean driving record
• Ability to pass a background check