Manager, IT Infrastructure

#11696

Addison, Texas, USA

Full-Time/Part-Time

Full-time

Job Description

About the Company

AEG Vision (or “AEG”) is building a market-leading group of full-scope optometry practices through the acquisition of regional eyecare groups and independent optometry practices. AEG maintains the local brand, practice staff, store associates, and patients of its acquisitions – while investing in medical equipment, technology, infrastructure, and the team in order to elevate the patient experience. AEG’s core purpose is to “improve the health of our community by helping our neighbors see better and look their best, one patient at a time”. We are assembling a team of experienced industry professionals to help build AEG into the best place to work and have an outstanding patient experience.

IT Infrastructure Manager

About The Role

This person will oversee all of our complex IT infrastructure including business and production systems with 24x7 uptime requirements, IT-related training for staff, and troubleshooting of issues related to software, hardware, devices, servers, networks, etc. This includes networks, firewalls, physical servers, virtualization, disaster recovery, tertiary redundancy, backups, and more. Support will be required for a variety of systems including endpoint devices, PCs, printers, phones, file shares, Active Directory, Microsoft Exchange, MS SQL Server, IIS, Virtualization, technology, as well as a variety of networking equipment including Fortinet, and more.

The IT Infrastructure Manager will oversee the company's IT infrastructure, ensuring seamless operation, scalability, and security. This role involves managing physical and virtual environments, leading diverse teams, and collaborating with third party partners to deliver critical IT services. The manager will align IT operations with business goals, ensuring compliance, innovation, and 24/7 availability of critical systems. This role will have ownership of migrating legacy systems and providing support for ongoing access, backup, updates, and security for legacy systems.

• 10 years’ experience in complex IT administration
• Oversee all IT infrastructure, including business and production systems with 24/7 uptime requirements.
• Manage networks, firewalls, physical and virtual servers, disaster recovery, tertiary redundancy, and backups.
• Plan, implement, and maintain IT infrastructure, ensuring scalability and compliance with organizational needs.
• Install, configure, monitor, and maintain backup environments, validating recovery capabilities.
• Perform regular disaster recovery testing and implement improvements.
• Develop and maintain comprehensive documentation for IT systems and processes.
• Evaluate IT infrastructure of new acquisition locations and oversee seamless integration.
• Manage email and server migration processes, ensuring sustainable and scalable practices.
• Maintain detailed inventory tracking, reconciliation, and surplus management during migrations.
• Provide oversight into hardware builds, Virtual Machine provisioning (VMware), and server configurations.
• Ensure timely application of OS and application updates, patches, and hotfixes.
• Manage endpoint devices, printers, phones, and other peripherals, ensuring optimal performance.
• Implement and enforce IT security measures, ensuring compliance with data protection regulations (e.g., GDPR, HIPAA).
• Proactively conduct threat assessments and maintain incident response protocols.
• Collaborate with stakeholders on IT audits and compliance reporting.
• Lead, mentor, and develop onshore and offshore team members, fostering a high-performance culture.
• Assign tasks, provide training, and conduct performance evaluations for team members.
• Promote staff development through training, certification opportunities, and career progression planning.
• Research and implement emerging technologies to enhance efficiency and reduce costs.
• Collaborate with cross-functional teams to identify IT solutions that align with business goals. Oversee third-party vendors, including colocation partners, software providers, and hardware suppliers.
• Negotiate contracts and ensure vendor adherence to SLAs and project timelines.
• Provide support for new acquisition location evaluation and integration for the IT Infrastructure teams
• Experience in route, switch technologies & securing large networks.
• Experience with Load Balancers, Firewalls
• Knowledge of Cloud Networking and Security
• Oversite of the Email migration and develop processes for sustainability.
• Oversite of the Server migration and develop processes for sustainability.
• Manages Offshore team members for work assignments, training, etc.
• Provide oversight for upgrades and update on OS and applications to include patches and hot fixes
• Server hardware build and configuration, maintenance, troubleshooting, including Virtual Machine provisioning using VMWare
• Active Directory administration, account and security group management
• Plan, implement, and maintain IT infrastructure including servers, network, security, compliance
• Install, configure, monitor, and maintain backup environment as well as validating backup jobs are successful and can be recovered
• Provide and maintain documentation in support of the server environment
• Server Migration inventory tracking, reconciliation and surplus management
  
  
  

Requirements

• Strategic thinking and planning.
• Strong leadership and people management skills.
• Exceptional problem solving and decision-making abilities.
• Ability to work collaboratively across departments.
• Commitment to innovation and continuous improvement.
• 5 Years in MSP or remote locations operation
• 5 years in IT management of both technology and employees
• Excellent Verbal and Written Communication Skills
• (Preferred) Bachelor’s degree Information Technology, Information Systems, Computer Engineering, or a related field.