What are the responsibilities and job description for the Client Relations Manager position at Advocates for Immigrant Rights?
Client Relations Manager – Nashville, TN
About the Position:
Advocates for Immigrant Rights is seeking someone to fill the position of Client Relations Manager for our Nashville office. We need someone who is fluent in both English and Spanish, organized, self-driven and motivated with the ability to identify solutions to issues as they arise. This is a full-time hourly position, to start immediately, with opportunity for growth within the organization. The Client Relations Manager will provide support for the administrative and legal work of Advocates for Immigrant Rights.
Purpose of Role:
- To provide administrative support for Advocates for Immigrant Rights and the Nashville office.
- To support Attorney/Legal Rep client representation, facilitate communication between clients and Attorney/Legal Rep, and ensure that necessary information and documents are gathered and prepared in the advancement of case work.
Administrative duties include:
- Pleasantly interacting with clients over the phone in Spanish and/or English to disseminate and collect accurate information with an emphasis on client satisfaction
- Answering all incoming calls/texts/emails/messages on the mainline to provide accurate information
- Scheduling appointments
- Collecting payments
- Follow up with clients regarding payments, receipts, application status, etc.
- Warmly welcoming in-person clients to our office
- Graciously accepting client payments, writing receipts, creating invoices, and adding the payment in case management application
- Accurately logging client interactions in case management application
- Gather documents and information from clients
- Interpret for attorneys or schedule interpretation in another language if necessary
- Translate documents
- Take fingerprints and passport style photos
- Draft and send closing letters to clients
- Efficiently creating and maintaining files
- Process and package mail
- Deliver mail to the post office
- Take weekly deposits to the bank
- Participation in Staff Meetings
- Other administrative duties as required
Legal support duties include:
- Conduct intakes with potential clients
- Create a client profile in case management application
- Create an invoice for the consultation fee
- Conduct new client orientation
- Answer client calls/texts sent to Attorney
- Interface with clients to relay legal information as directed by attorney
- Provide resources to clients with particular needs
- Draft and send client correspondence
- Support Attorney in the following areas:
- Fill out forms
- Draft statements
- Respond to Requests for Evidence
- When drafting forms and legal documents for attorney approval contact clients to:
- Collect evidence
- Clarify information
- Review documents for signature with clients
- Draft simple cover letters
- Submit Background Checks
- Present final applications to attorney/case handler for review
- Ensure applications are posted when directed
- Follow up with clients regarding Notices received in the mail
- Cover for other support team members in their absence or when things are slow
- File documents in the filing cabinet when necessary
- Community Outreach
- Other legal duties as they arise
Must have reliable transportation. Must have at least a High School Diploma or GED and at least 4 years of work experience OR a college degree. Required skills include fluency in both English and Spanish, basic proficiency with technology, including Microsoft Office Suite (specifically Word and Excel), Google Suite and Adobe Acrobat. Prior experience in the immigration field is highly preferred.
Hourly wage from $19.00 to $21.00 per hour commensurate with experience.
Advocates for Immigrant Rights is an Equal Opportunity Employer. This is not a job offer, merely a description of the position available. Employment with Advocates for Immigrant Rights is at will. Applications will be accepted until position filled.
To apply, please send a cover letter explaining why you are interested in the position and resume with three references (name, position, phone number and email address) to admin@airlegal.org.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Language:
- Spanish (Required)
- English (Required)
Work Location: Hybrid remote in Nashville, TN 37217
Salary : $19 - $21