Build Your Career. Elevate the Customer Experience. Make an Impact.

At Advocate Construction, our associates have the opportunity to grow both personally and professionally while contributing to a fast-moving, people-focused organization. Every team member plays a role in delivering an experience that exceeds expectations — for our customers and for each other.

We’re seeking a driven, technically skilled Field Customer Service Technicians to join our team. This role is the frontline presence of our Construction Department, ensuring work is completed to standard, customer concerns are addressed quickly, and communication flows seamlessly between the field and our internal teams.

If you take pride in craftsmanship, thrive in problem-solving, and enjoy interacting directly with customers, this position offers the autonomy, responsibility, and impact you’re looking for.

Key Responsibilities

 Customer-Facing Duties

• Visit job sites where customers require in-person interaction with a construction representative.
• Represent the construction department when requested by Sales or other teams to be the "face of construction" on-site.
• Conduct job site investigations when there are construction issues that cannot be resolved without on-site assessment.
• Diagnose problems and help identify appropriate corrective actions.
• Self-perform fixes when you're capable of resolving the problem.
• Collaborate with Customer Success, Construction, Sales, or Leadership teams to respond to escalated or unclear issues.

Repair & Documentation

• Create detailed work orders for any required repairs, ensuring:
  • Clear, actionable instructions for the contractor.
  • Step-by-step description of what needs to be completed.
  • Specification of any required materials to complete the job.
• When capable, self-perform minor repair, to reduce delays and streamline resolution.

Internal Collaboration

• Attend virtual meetings to communicate findings and support planning.
• Respond promptly to internal and job-related communications.
• Provide timely updates, risk alerts, and follow-up insights.
  
  

Field Ownership & Accountability

• Uphold company standards and professionalism on every job site.
• Act as the primary communicator between field conditions and the office team.
• Escalate safety or timeline-impacting issues with urgency and clarity.
  
  

What We're Looking For

• Experience in residential construction, roofing, siding, and gutters.
• Strong diagnostic and problem-solving skills.
• Excellent communication and documentation abilities, interacting with customers with clear communication is paramount in this role
• Technically sound, and able to perform repairs in roofing & siding
• Great customer service skills

Requirements:

• Valid Driver's License with a clean driving record
• Ability to work 40 hours a week; Monday through Friday during specified hours; some overtime may be needed
• High school diploma or equivalent
• Excellent customer service skills
• Ability to lift 50 lbs
• Attention to detail with excellent communication and interpersonal skills.
• Ability to work outside and continuously stand/walk for extended periods of time
• Ability to work independently and confidently

The Benefits:

• Customizable medical, dental, vision, life, and long-term disability insurance plans to suit your needs
• Comprehensive 401(k) retirement plan
• Employee Assistance Program
• Abundant paid time off
• 9 paid holidays per year
• Monthly communication stipend
• Company Truck Program
• Employee Referral Program 
• Robust technology and tools to help you thrive in your role
• Career path growth/leadership opportunities

Advocate Construction is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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