Office Manager

Summary/Objective: The Office Manager is responsible for ensuring exceptional patient experience through efficient and effective management of the practice operations and finances. Ensures the well-being of the patients, providers, and staff. Serves as a liaison between providers and office employees, and between the practice and other clinical and administrative areas. Oversee administrative operations, including managing patient records, processing payroll and billing, maintaining office budgets, and hiring and training care center staff.

Essential Functions: (This list may include but is not limited to the following assigned duties)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Develops and maintains working knowledge of outpatient medical practice to maximize operational effectiveness.

· Manages the administrative staff including recruitment, hiring, scheduling, training and overall supervision and development.

· Works directly with providers to implement provider scheduling to ensure maximum productivity. Coordinates scheduling of resources to ensure appropriate clinical staff for each provider. Exercises discretion and judgement when scheduling staff to ensure adequate coverage in all areas, which may require cross-coverage of staff between locations

· Oversees and ensures access to care by providing guidance on handling patient phone calls, appointment scheduling, and patient registration.

· Manages patient flow to ensure a prompt, organized, and pleasant patient experience.

· Recommends opportunities for increased efficiency.

· Ensures that all performance reviews, in-service education, and employee compliance issues are addressed on a timely basis.

· Aids in developing budgets, maintaining expenditures and performing daily financial management tasks.

· Remains current with Evaluation and Management (E&M) Guidelines, compliance regulations, charge posting procedures, and system reports.

· Interacts with insurance companies and revenue cycle management office on outstanding claims, prior authorizations and referrals.

· Performs other related duties as required.

Required Competencies (Knowledge, Skills and Abilities):

The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· Knowledge of the health care field and medical specialty.

· Demonstrates excellent professionalism, confidentiality, and customer service.

· Ability to establish and maintain effective working relationships with a diverse group of people at all levels of the organization.

· Strong patient service and management skills required

· Strong communication skills

· Experience with conflict management and team building

· Functions independently within established guidelines. Works in collaboration with the physician leaders.

· Detail oriented with strong follow-up.

Required Education and Experience:

· Bachelor’s degree preferred

· Prior management experience within a medical office