What are the responsibilities and job description for the Content Coordinator position at Advisors Excel?
Position: Content Coordinator
Department: Creative Services
Reporting to: Content Director
Location: Topeka, KS - Onsite
Overview:
At Advisors Excel, we're passionate about creating resources that help financial advisors grow their businesses. As our Content Coordinator, you'll play a critical role ensuring thousands of marketing resources are organized, accurate, easy to find, and delivering a great experience for both our internal teams and advisor partners. You'll be responsible for managing and optimizing our Daily Business Resources (DBR) platform while partnering with teams across the organization to deliver an exceptional user experience.
If you're someone who loves organization, enjoys improving processes, is naturally detail-oriented, and likes solving problems, this role offers the opportunity to make a meaningful impact every day.
What you’ll do:
Content Management
- Organize, upload, and maintain digital resources within our Daily Business Resources content platform
- Ensure content is accurate, properly categorized, and follows established naming and quality standards
- Monitor content expiration dates and coordinate updates to keep resources current
- Develop recommendations for archiving and organizing event and stock resources
- Manage user accounts, permissions, and profile updates
- Partner with Marketing Resource Managers and internal stakeholders to maintain content management best practices
Reporting & Platform Performance
- Generate recurring reports on platform usage, content performance, and user engagement
- Analyze trends including searches, downloads, and traffic to identify opportunities for improvement
- Make recommendations that improve content accessibility and the overall user experience
- Help administer annual user surveys and identify enhancements based on feedback
- Support continuous improvement initiatives that increase efficiency and strengthen content management processes
User Support & Training
- Serve as a primary resource for DBR user support and troubleshooting
- Respond to help requests and resolve user questions in a timely manner
- Train internal team members on platform functionality and best practices
- Create user guides, training materials, and process documentation
- Build strong relationships with stakeholders while encouraging effective platform adoption
Experience you’ll bring:
- Strong organizational and project management skills
- Excellent written and verbal communication skills
- Ability to analyze data, identify trends, and make thoughtful recommendations
- Exceptional attention to detail and commitment to quality
- Strong problem-solving skills with the ability to work independently
Bonus Points:
- Experience in content management, digital operations, marketing operations, website administration, or a related field
- Experience working within a content management system (CMS), database, or similar platform
- Experience with WordPress or other CMS platforms
- Experience providing user support and training
- Familiarity with digital marketing platforms and analytics
What you’ll get:
- Amazing benefits including medical, dental, vision and 401k (with matching options)
- Generous PTO package from your start date
- Access to an on-site café, gym and primary care
- Continuous personal and professional development opportunities
- Recognition for hard work & exemplary performance
- Employee sponsored events…and more!
Who We Are:
Advisors Excel is a fast paced, innovative company that seeks to service independent financial advisors in a multitude of areas within their business. From operational functions to sales and marketing, our end goal is to help continually grow advisors’ businesses nationwide. We thrive on watching them succeed. Not only does AE want to see the success of our advisors, but also our employees. We have high expectations from them to continually move our business forward. We are on the hunt for positive people who thrive on hard work and in a collaborative team environment. If this sounds like you, then what are you waiting for? We want you to join our team!
Advisors Excel is an Equal Employment Opportunity Employer. Everyone is welcome here – as an inclusive workplace, our employees are always comfortable bringing their true selves to our offices daily.
#LI-MS1
Benefits:
Maternity & Paternity Leave, Health Insurance, 401K Plan