What are the responsibilities and job description for the Yardi Support Coordinator/Technical Support position at Advantex Professional Services?
Yardi Support Coordinator/Technical Support
Direct Hire
Fully Onsite
Pay $60,000 to $70,000
Hours: 8am to 5pm
We are seeking a Yardi Support Coordinator/Technical Support for a well-established property management company. This role is ideal for someone with hands-on experience using Yardi Voyager and a solid understanding of property management operations. You will serve as the primary point of contact for Yardi-related support, training, troubleshooting, and user assistance.
Responsibilities
- Monitor and respond to Yardi support requests from end users
- Troubleshoot system issues and escalate complex problems when necessary
- Submit and track support tickets with Yardi
- Follow up to ensure issues are resolved in a timely manner
- Assist users with day-to-day Yardi questions and system navigation
- Set up new users and provide basic system support
- Support onboarding and training for new employees
- Conduct in-person and virtual Yardi training sessions
- Help create a positive and engaging learning experience for users
- Track recurring issues and identify opportunities for process improvements
- Provide general end-user technology support as needed
Qualifications
- Experience working with Yardi Voyager required
- Property management experience strongly preferred
- Previous experience providing software or end-user support
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Organized and able to manage multiple priorities
- Comfortable learning new systems and technologies
If you have a strong Yardi background and enjoy helping others succeed, we'd love to hear from you.
Salary : $60,000 - $70,000