What are the responsibilities and job description for the Service Advisor, Diesel & Heavy Duty Trucks position at Advantage Truck Group, Raynham?
Description
Advantage Truck Group (ATG) New England’s premier Freightliner and Western Star dealer, is looking for a self-motivated individual to contribute to the operations of a busy heavy truck Service Department. ATG's Service Department is well known for building trust and creating an overall positive experience for our customers. If you excel at customer service, enjoy a team environment and have scheduling experience, be sure to apply to Advantage Truck Group today!
ATG has competitive hourly pay rates, benefits and a supportive team environment. We offer state of the art training programs to help you build a career and increase your earning potential.
Schedule
- Full-time, Monday - Friday plus a Saturday rotation
- Monday - Friday: 9:00 AM - 5:30 PM
- Saturday: 7:00 AM - 3:30 PM
Compensation
- Hourly pay rates starting between $24.00 and $38.00 per hour D.O.E.
- Overtime pay rate time and a half, up to 5 hours of overtime available weekly
Benefits
- FULL BENEFITS DAY ONE
- Medical, dental and vision insurance
- Short and Long Term Disability - Company paid
- Life Insurance - Company paid
- Paid time off - 15 days* during first year (*prorated to hire date)
- Paid holidays - 7 per year
- 401K with 4% match
- Annual safety shoe allowance
Culture and Environment
- Career advancement opportunities
- Clean, modern facilities
- State of the art equipment
- Employee driven continuous improvement programs
- Performance recognition and rewards program
- Supportive leadership
- Learning environment
- Safe work standards
Duties and Responsibilities
- Be a positive first point of contact for customers
- Clearly listen and understand the customer's vehicle needs
- Writing up customer's vehicle problems accurately and clearly on repair order
- Communicate vehicle needs clearly to the technician
- Follow up on vehicles throughout the repair process, keep customers updated.
- Maintain a professional manner at all times
- Call customers to remind them of their upcoming service appointments and return all customer call inquiries
Requirements - Service Advisor
- Service Advisor experience: 1 year
- Outstanding customer service and communication skills
- Professional appearance and work ethic
- Positive attitude with a sense of urgency
- Ability to multi-task
- Heavy Duty truck experience preferred
- Must have great customer service skills.
- Valid Driver's License
Advantage Truck Group (ATG) is the largest Daimler Truck North America dealer in New England with eight locations in Massachusetts, Vermont and New Hampshire, focused on providing a superior employee experience. ATG offers exciting career development opportunities through company paid training, and apprentice, co-op and internship programs. The company also actively gives back to the community through its charitable Haulin' 4 Hunger initiative along with supporting SkillsUSA. Join the ATG Team - Apply Today!
Salary : $24 - $38