What are the responsibilities and job description for the IT Technical Assistant position at Advantage Technical?
Job Title: Technical Assistant
Pay: $28/hour
Onsite New Haven, CT
Must be eligible to work in the US without sponsorship
The Technical Assistant staffs the Field Technology Resource Center, responds to emails and phone calls and provides technical assistance to our client's insurance field force utilizing endorsed software, programs and procedures.
Core Responsibilities
- Support field users on Microsoft Dynamics 365 functionality, new features, and best practices to maximize user adoption and system effectiveness via telephone and email channels.
- Escalate complex Microsoft Dynamics 365 issues to appropriate technical teams while coordinating communication and follow-up through resolution.
- Respond to field force inquiries and resolve problems in support of any current or future software supported in the field.
- Documents software problems and solutions reported by users to assist in speedy problem resolution in the future; enters documentation into Service Now tracking system. Escalate issues and alerts Team Lead for resolution as needed.
Skills Qualifications
Required:
- Experience with Microsoft Dynamics 365 Sales or Dynamics CRM in the financial services or insurance industry is required.
- Knowledge of life insurance, annuity, long term care and disability income products.
- Knowledge of Electronic-Application is a plus.
- Knowledge of Sapiens IllustrationPro software is a plus.
- Knowledge of SmartOffice CRM is a plus.
- Strong oral and written communication skills.
- Ability to critically think and solve problems within a group or remote setting.
- Strong customer service and interpersonal skills; in particular, excellent telephone skills.
- Strong knowledge and experience with PC software including word processing, spreadsheet and database applications and Windows experience
Education Required:
- BA or BS degree in Information Technology, Computer Science, Business Administration preferred
- 2-3 years related work experience or equivalent combination of training and experience
- French and/or Spanish fluency is a plus
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.
Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.
Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
Salary : $28