Demo

Desktop Support Technician

Advantage Technical
Springfield, MA Full Time
POSTED ON 10/21/2026
AVAILABLE BEFORE 12/20/2026
We are seeking an experienced Level 2 Desktop Support Technician to provide on-site technical support for a client in Springfield, Massachusetts. The ideal candidate will have strong troubleshooting skills, excellent customer service, and the ability to work independently in a fast-paced environment. This role involves supporting desktops, laptops, peripherals, and related hardware/software issues, as well as assisting with deployments and upgrades.

Key Responsibilities:

Provide Level 2 technical support for desktops, laptops, printers, and other peripherals.
Diagnose and resolve hardware and software issues, including operating system errors, application problems, and network connectivity.
Perform installations, configurations, and upgrades for Windows-based systems and standard business applications.
Support remote access tools, VPN, and basic network troubleshooting.
Assist with hardware refresh projects, imaging, and deployment of new devices.
Maintain accurate documentation of work performed in ticketing systems.
Collaborate with Level 1 support and escalate complex issues when necessary.
Travel to client sites within Worcester, Springfield, and other Massachusetts areas as required.


Required Qualifications:

3 years of desktop support experience in a corporate or multi-client environment.
Strong knowledge of Windows OS, Microsoft Office Suite, and common business applications.
Familiarity with Active Directory, user account management, and basic networking concepts.
Experience with hardware troubleshooting and repair (desktops, laptops, printers).
Ability to work independently and manage time effectively across multiple client sites.
Excellent communication and customer service skills.
Valid driver's license and reliable transportation (travel required).


Preferred Qualifications:

Experience supporting multiple clients or MSP environments.
Certifications such as CompTIA A , Network , or Microsoft certifications.
Knowledge of ticketing systems (ServiceNow, Remedy, etc.).

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.

Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.


Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

 

Salary.com Estimation for Desktop Support Technician in Springfield, MA
$62,036 to $78,253
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