IT Administrator II

Advantage Tech is searching for an IT Administrator to join their client's team in Chanute, KS.

The IT Administrator II focuses on areas of computer operations, user and desktop support (hardware and software), helpdesk, and data management. Following and establishing procedures to perform a variety of complex information technology support duties to ensure smooth delivery of technology services. Including monitoring, operating, coordinating, and assisting others in the operation of computer hardware, software, and peripherals to achieve desired results. The IT Administrator II utilizes computer equipment, software, and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair, and computer operations assignments.

Responsibilities

• Install, configure, test, maintain, monitor, and troubleshoot end user computing devices, peripherals, printers, presentation equipment, software, and other technology equipment
• Support both local and remote client devices and applications
• Perform repairs to client devices and peripheral equipment
• Conduct diagnostics to understand and resolve problems or to provide technical assistance and support
• Utilize ticketing system to manage issues to resolution
• Develop procedures to help users in the proper use of devices and applications
• Support/maintain user accounts through Active Directory including the creation and management of group membership
• Assist with the planning, implementation, maintenance and documentation of all facets of technology support
• Collaborate with technology team members to address and escalate issues as required
• Collaborate with vendors to support deployed hardware and systems
• Perform file level recoveries
• Assist in maintaining OSD systems
• Assist the core infrastructure team in maintaining various systems (ex: voip, email)
• Maintain safe and clean work environment
• Perform other duties as assigned
  
  

Qualifications

• 3-5 years proven experience within a desktop support role
• Associates degree in IT field or will take equitable experience
• Strong customer service orientation
• Proven analytical and problem-solving abilities
• Proven ability to work with individuals of various technological backgrounds, to help troubleshoot and setup systems
• Excellent verbal, written and listening skills with the ability to present instructions and information clearly
• Must exhibit professionalism when communicating with superiors and peers
• Must have the ability to work independently and within a team environment
• Must be adaptable to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Must be able to define problems, collect data, establish facts and draw valid conclusions
• Must be able to prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner
• Must have the ability and willingness to work extended hours and overtime, including weekends, as required by the work schedule and production needs