What are the responsibilities and job description for the Automotive Service Advisor position at Advantage Auto Group?
SUMMARY
Responsibilities
-
Greets customers promptly
-
Obtains customer and vehicle information
-
Clearly reports all vehicle symptoms as described by the customer
-
Determines and recommends needed maintenance base on age, mileage, and vehicle history
-
Prepares complete and accurate estimate of cost for labor and parts
-
Establishes follow-up time
-
Monitors the progress of each vehicle throughout the day, updating customers frequently
-
Verifies that final invoice reconciles with work performed on the repair order
-
Explains all completed work and charges to customers
Qualifications
-
Minimum 1 year experience in a service advisory role
-
Knowledge of automobiles
-
Positive attitude
-
High volume mentality
-
CSI focused