What are the responsibilities and job description for the Medical Front Office Representative position at Advanced Rheumatology Associates of Nevada?
Growing Rheumatology practice seeking a dedicated and compassionate Medical Office Representative to join our team. The ideal candidate will have a growth mindset, be responsible for assisting healthcare professionals with quality patient care and ensuring the smooth operation of our medical facility. Candidate must be able to provide excellent patient care and customer service with compassion and patience.
- Greet and check in patients in a friendly and professional manner
- Verify patient demographics and insurance information and update the EMR system
- Ensure referrals and authorizations are available before appointments
- Collection of copay/co-insurance/deductible at the time of service
- Schedule appointments and follow-ups, manage cancellations and reschedules
- Manage heavy phone call volume and handle patient inquiries or direct them appropriately
- Assist with administrative tasks such as scanning, faxing, and managing medical records
- Ability to handle a fast-paced environment and prioritize tasks based on importance
- Work independently
- Maintain confidentiality and compliance with HIPAA regulations
- Contribute to clinic workflow efficiency and positive patient experience
- Support back-office staff and providers as needed
- Assist with patient check out
Skills:
- Ability to provide compassionate patient care and maintain a calm demeanor in stressful situations
- Excellent communication and problem-solving skills
- Excellent organizational and time management skills
- Strong interpersonal communication skills
- Knowledge of medical terminology is a must
- Knowledge of medical insurance verification is a must
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17 - $19