What are the responsibilities and job description for the Medical Receptionist position at Advanced Physical Therapy?
Advanced Physical Therapy has several locations serving the Metro Detroit area for more than 30 years. Our philosophy is to provide the highest quality therapy through hands-on, personalized care and education. Our seasoned, licensed physical therapists develop treatment plans based on the individual's unique needs.
Our personalized approach ensures patient comprehension and will enhance proper treatment progression to secure the best outcome for our patients. Come join our caring team of clinical experts!
Job DescriptionWe are seeking a Medical Receptionist to join our healthcare team in Grosse Pointe Woods. As the first point of contact for our patients, you will play a crucial role in ensuring a positive and efficient experience for everyone who enters our facility.
- Greet patients warmly and provide outstanding customer service
- Manage patient scheduling and coordinate care from initial evaluation to discharge
- Answer phone calls promptly and professionally
- Perform data entry and maintain accurate electronic medical records
- Verify and update patients' personal and financial information
- Collect, post, and deposit patient payments
- Manage incoming and outgoing correspondence, including faxes and emails
- Maintain a clean and organized reception area
- Assist with various administrative tasks as needed
- Collaborate with medical staff to ensure smooth daily operations
- Uphold patient confidentiality and adhere to HIPAA regulations
- High school diploma or equivalent
- Minimum of 1 year experience in a medical front office setting
- Excellent verbal and written communication skills
- Strong customer service orientation
- Proficiency in Microsoft Office Suite, particularly Word and Excel
- Experience with medical software and electronic health records systems (preferred)
- Knowledge of medical terminology and HIPAA regulations
- Exceptional organizational and time management skills
- Ability to multitask effectively in a fast-paced environment
- Detail-oriented with a high level of accuracy in work
- Flexible availability to accommodate various shift schedules
- Team player with a positive attitude
- Professional appearance and demeanor
Additional Information
Company Perks:
- Multiple opportunities for professional development, specialization, and leadership
- Employee discount plans
- Family-friendly work environment
- Investment from a company that wants you to succeed and thrive