What are the responsibilities and job description for the Client Support Engineer III- Network Security position at ADVANCED NETWORK MANAGEMENT INC?
ANM is seeking a Tier 3 Security Engineer to join our exceptional team.
Who We Are:
ANM is a fast-growing IT consulting firm focused on building long-term, customer-focused relationships. We offer engineering excellence and quality customer service with a local focus. Our specialties include designing, developing, and deploying solutions for enterprise networking, data center & and cloud, collaboration, security, audiovisual, and Salesforce.
Our Benefits:
- Competitive Salary
- Full benefits package (Medical, Dental, Vision, Life Insurance, short-term and Long-Term Disability)
- Paid Time Off
- 401K Plan
- Flexible Spending Account
- Employee Recognition Rewards
- Career training geared towards professional growth
Who We Are Looking For:
The Tier 3 Security Engineer will serve as the primary escalation point for client support issues within ANM’s Managed Services organization. This role acts as the highest level of escalation for priority incidents and provides technical guidance to Tier 2 and Service Desk team members.
The ideal candidate will bring advanced expertise in networking and security, along with strong customer support, communication, and collaboration skills to work effectively across teams.
What you will be doing as a Tier 3 Security Engineer
- Provide diagnostic and resolution support for priority incidents and lead root cause analysis, including documentation of findings
- Act as a mentor to Tier 2 and Service Desk team members by providing technical guidance
- Evaluate client environments and recommend optimizations and improvements
- Resolve escalated incidents beyond Tier 2 capabilities in a timely manner
- Participate in project activities as needed
- Create and maintain documentation and standard operating procedures (SOPs)
Required education, technical skills, and/or experience:
- Professional-level Cisco certification (CCNP Enterprise, Security, or Data Center) required
- Expert-level Cisco certification (CCIE Security, Enterprise, or Data Center) preferred
- ITIL Foundation (or higher) preferred.
- 7 years of experience with routing and switching network technologies
- Proficient with AT LEAST THREE of the following technologies for SEVEN OR MORE YEARS
- Identify Services Engine - ISE
- Palo Alto Firewalls and Panorama, including Prisma Access and Prisma SD-WAN
- Firepower Management Console - FMC and managed devices (Firepower Threat Defense - FTD)
- Cisco SD-Access
- Cisco SD-WAN
- Public cloud infrastructure (AWS or Azure)
- Meraki MX, MS, MR and SDWAN
- Automation / Programmability: Python / Ansible
CONSULTING & SOFT SKILLS
- Ability to translate technical findings into clear, business-aligned recommendations
- Strong collaboration with Client Success and cross-functional teams
- Excellent verbal and written communication skills
- Customer-focused mindset with strong follow-through
- Strong mentoring approach and commitment to continuous learning
- Ability to work independently and take initiative
TRAVEL:
Travel is occasionally required for this position. Must have a valid driver’s license and motor vehicle insurance.
ANM is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.