What are the responsibilities and job description for the Application Support Engineer position at Advanced Micro Devices, Inc?
WHAT YOU DO AT AMD CHANGES EVERYTHING
We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives.
AMD together we advance_
THE ROLE:
AMD is looking for an influential application support engineer who is passionate about owning the complete customer experience. If you are someone who cares deeply about enabling customer success and thrives wearing multiple hats, then this role is for you. You will be a member of a core team of incredibly talented individuals working to support the latest hardware and software technologies driving the enablement of large scale AI clusters.
THE PERSON:
The ideal candidate should be passionate about customer success, customer sentiment and possess leadership and technical skills to drive complex issues to resolution. Able to communicate effectively and work optimally with different teams across AMD. Having a strong automation and scripting background is a must.
KEY RESPONSIBILITIES:
- Be the technical focal point for assigned customers covering key AMD hardware and software solutions
- Triage, troubleshoot and resolve customer reported issues
- Drive resolution of customer found defects with internal teams with proper validations and documentation
- Work with AMD’s architecture specialists to improve future products
- Provide systems/product training to customers and build a knowledge base for customer support and internal partners
- Build tooling to improve customer experience with deployment and operations
- Be part of an on-call rotation to support production systems
PREFERRED EXPERIENCE:
- Experience with working directly with end customers and driving customer success
- Strong fundamentals in Datacenter Networking, Routing & Switching incl. load balancing (ECMP), underlay/overlay technologies
- Strong scripting skills in Python/Go/Shell scripting
- Familiarity with GPU operations, Collective Communication Libraries, modern AI training contexts
- Familiarity with InfiniBand protocol & RDMA – including setup, bring up, troubleshooting
- Familiarity with RoCE v2 congestion control protocols
- Familiarity with NCCL/RCCL test benchmarks
- Familiarity with DPU and SmartNics
- Experience with software development processes and tools such as debuggers, and source code control systems (GitHub) is a plus
#LI-RL1
Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.