Office Manager / Area Operations Manager — Multi-Specialty Healthcare Group

Office Manager / Area Operations Manager — Multi-Specialty Healthcare Group

Location: Sarasota, FL (On-site, multi-office coverage)

Employment Type: Full-Time

Reports To:  Executive Leadership / Chief Executive Officer

Compensation: [Competitive base Salary performance incentive

About Us

We are a growing multi-specialty healthcare group dedicated to delivering exceptional preventative and continuous care across several offices. Our mission is to keep patients healthier for longer through proactive, coordinated, value-driven medicine and to run our operations with the same precision and integrity we bring to patient care. As we expand, we are looking for a sharp, accountable operations leader to help our practices run at their full potential.

The Role

We are seeking an experienced **Office Manager / Area Operations Manager** to take full operational ownership across multiple practice locations. This is a high-responsibility, high-visibility role for someone who understands the business of medicine end to end from payer contracts and reimbursement, to billing and collections integrity, to provider productivity and patient scheduling. You will be the person who ensures nothing falls through the cracks: that every service is captured, every dollar earned is collected, and every schedule is full with the right patients receiving the right care at the right time.

If you are analytical, detail-obsessed, a strong communicator, and energized by turning operational complexity into clean, well-run systems, we want to hear from you.

What You'll Own

Multi-Site Operations Leadership

·        Oversee daily operations across several offices, ensuring consistent standards, workflows, and performance at every location.

·        Serve as the operational bridge between front-office staff, clinical teams, providers, and executive leadership.

·        Build, document, and enforce standard operating procedures that scale across sites.

    Payer Contracting & Reimbursement Oversight

·        Develop a thorough understanding of the group's contracting levels and fee schedules with commercial and government health plans.

·        Monitor reimbursement rates against contracted terms and flag underpayments, discrepancies, and opportunities.

·        Support negotiations and renewals with data-backed insight into how each payer relationship performs.

Billing Integrity & Revenue Cycle Management

·        Audit billing across all locations to ensure every service rendered is coded and billed accurately and compliantly.

·        Stay on top of the full revenue cycle from charge entry through claim submission to prevent missed, delayed, or incorrect billing.

·        Partner with billing staff and providers to correct root-cause issues, not just symptoms.

Collections & Denial Management

·        Review collections and accounts receivable closely to ensure the company is not losing money to denials, write-offs, or unresolved balances.

·        Track denial trends, appeal aggressively where warranted, and implement process fixes to reduce future revenue leakage.

·        Maintain clear reporting on collection performance by site, provider, and payer.

Provider Productivity & Charge Capture

·        Ensure providers are meeting productivity expectations and that all services delivered are fully and accurately documented and captured.

·        Identify missed or under-captured services so patients receive and the group is properly credited for every appropriate, medically necessary service tied to the patient's care needs.

·        Deliver clear, respectful productivity and charge-capture feedback to providers, backed by data.

Scheduling, Patient Access & Population Health

·        Lead the scheduling department in building and refining workflow protocols that keep schedules consistently full and efficient.

·        Ensure the patient database is actively worked so no patient falls out of care driving recall, follow-up, preventative visits, and continuous care.

·        Optimize access so patients consistently receive timely preventative and ongoing healthcare aligned with their needs.

Qualification

·        Minimum 3 years of management experience in a medical practice, multi-site healthcare setting, or medical billing/revenue cycle environment.

·        Strong working knowledge of medical billing, coding fundamentals (CPT/HCPCS/ICD-10), payer contracting, and the revenue cycle.

·        Demonstrated ability to audit billing and collections and identify revenue leakage.

·        Excellent analytical skills and comfort working with practice management systems, EHRs, and reports/spreadsheets.

·        Strong leadership, communication, and problem-solving skills, with the ability to hold teams and providers accountable professionally and respectfully.

·        Willingness and ability to travel between office locations.

Preferred

·        Experience in a multi-specialty group.

·        Familiarity with value-based care, preventative/chronic care programs, and patient recall workflows.

·        Knowledge of HIPAA and healthcare compliance requirements.

·        Experience negotiating or interpreting payer contracts.

Why Join Us

A pivotal leadership role with real ownership and direct impact on the organization's success.

 A growing group with room to advance as we expand.

 Competitive compensation with performance-based incentives.

 Benefits: Health insurance, PTO, retirement plan

 A team that values integrity, accountability, and doing right by patients.

 How to Apply

Submit your resume and a brief note @ hr@thivfl.com about why this role fits you. We review applications on a rolling basis and will reach out to qualified candidates promptly.