What are the responsibilities and job description for the Operations Support Coordinator position at Advanced Fiber Products?
Job Overview
Advanced Fiber Products is a leading U.S.-based manufacturer specializing in custom fiberglass pultrusion. Proudly operating in La Crosse, Wisconsin for over 30 years, we are committed to growth, innovation, and developing a strong, empowered workforce. Our team-oriented environment, open-door management philosophy, and emphasis on hands-on learning make us a top employer in the region. From cross arms for utility poles to door frames and sills, our products play a vital role in everyday life.
The Operations Support Coordinator provides administrative, customer service, and financial support to ensure efficient office operations. This role serves as a key point of contact for customers, vendors, and internal stakeholders while supporting accounts payable processes, customer service, and general office functions.
Responsibilities
Receive, sort, and distribute incoming mail and packages.
Prepare outgoing mail and coordinate shipments as needed.
Maintain office supplies and assist with ordering and inventory tracking.
Greet and assist visitors in a professional and courteous manner.
Answer, screen, and route incoming phone calls.
Provide a full range of customer service to assigned clients via phone, email, fax, or mail.
Handle incoming and outgoing calls, including follow-ups and occasional sales-related calls.
Respond to customer inquiries, resolve issues, and provide accurate and timely information.
Provide general administrative support.
Prepare, format, and distribute documents, reports, and correspondence.
Process vendor invoices, including coding, matching, and verification.
Enter invoices into accounting systems and ensure timely processing.
Reconcile purchase orders, packing slips, and invoices (3-way match as applicable).
Maintain accurate accounts, payable records and filing systems.
Enter and maintain accurate data in company systems (e.g., ROME, SAGE, or similar databases).
Perform data entry for internal systems and client-specific programs as needed.
Other duties as assigned.
Requirements:
Prior experience in administrative support, customer service, or accounts payable preferred.
Strong proficiency in Microsoft Office with the ability to quickly learn and adapt to new systems.
Why Join Us?
Work in a fast-growing, locally operated company
Gain hands-on experience and professional development opportunities
Be part of a collaborative and supportive team
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person